AI solution reduces customer service workload by 25%

Success story in short As the pandemic broke out, there was a sudden and unexpected surge in queries regarding the electronic signature of documents which meant three to four times more consultations provided by the eSignature customer service centre than before the outbreak. The virtual assistant Signe has taken over a quarter of all consultations. […]

The road from a Customer Service Representative to a chatbot trainer

AI is often blamed for potential robot apocalypse or destruction of the human race. These future scenarios have become popular due to various sci-fi movies, in particular as we see how quickly the smart technologies develop. It is one of the reasons for the AI to stir contradictory emotions, in particular among employees who have […]

Chatbots: more efficient and cost-saving way to interact with customers

Pekka Myllylä, Manging Director Tilde Estonia One may say that it is easier to get a little prize in lottery than getting through to a customer hotline with the first try. The lines are busy and waiting times long, in reality, the access to real people in the call centers might be often very difficult. […]

Conversations with robots will be more frequent in the future: Lithuanian scientists explained how our communication will change

The world’s first chatbot was created before personal computers came into existence. Joseph Weizenbaum created such robot in 1966 in the U.S. Massachusetts Institute of Technology (MIT)’s artificial intelligence laboratory; he called it Eliza.   Eliza was able to answer simple questions by analyzing the keywords she’d been given according to the set of rules […]