{"id":9078,"date":"2021-06-10T12:28:28","date_gmt":"2021-06-10T12:28:28","guid":{"rendered":"https:\/\/test.tilde.ai\/?p=9078"},"modified":"2025-11-30T18:04:57","modified_gmt":"2025-11-30T16:04:57","slug":"the-first-ai-chatbot-of-public-administration-in-latvia","status":"publish","type":"post","link":"https:\/\/test.tilde.ai\/lv\/case-study\/the-first-ai-chatbot-of-public-administration-in-latvia\/","title":{"rendered":"Pirmais valsts p\u0101rvaldes MI sarunbots Latvij\u0101"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"9078\" class=\"elementor elementor-9078\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-365fe1c e-flex e-con-boxed e-con e-parent\" data-id=\"365fe1c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b1ba94 elementor-widget elementor-widget-shortcode\" data-id=\"5b1ba94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"page\" data-elementor-id=\"21097\" class=\"elementor elementor-21097\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58a3430b e-flex e-con-boxed e-con e-parent\" data-id=\"58a3430b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d2f31d9 elementor-widget elementor-widget-shortcode\" data-id=\"6d2f31d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><nav aria-label=\"r\u012bvmaize\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">S\u0101kums<\/span><\/p><\/nav><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3856ae94 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"3856ae94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Pirmais valsts p\u0101rvaldes MI sarunbots Latvij\u0101<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23eb1b5c elementor-align-center elementor-mobile-align-left elementor-widget elementor-widget-post-info\" data-id=\"23eb1b5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-1935125 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/test.tilde.ai\/lv\/2021\/06\/10\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>10 j\u016bnijs, 2021<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-343074d3 e-flex e-con-boxed e-con e-parent\" data-id=\"343074d3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1aede4a9 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"1aede4a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:2,&quot;sizes&quot;:[]},&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:80}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1920\" height=\"650\" src=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/UNA-HERO.jpg\" class=\"attachment-full size-full wp-image-9085\" alt=\"\" srcset=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/UNA-HERO.jpg 1920w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/UNA-HERO-300x102.jpg 300w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/UNA-HERO-1024x347.jpg 1024w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/UNA-HERO-768x260.jpg 768w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/UNA-HERO-1536x520.jpg 1536w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/UNA-HERO-18x6.jpg 18w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3ef914b4 e-flex e-con-boxed e-con e-parent\" data-id=\"3ef914b4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a457973 elementor-widget elementor-widget-text-editor\" data-id=\"5a457973\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<h4 class=\"wp-block-heading\">\u012ass veiksmes st\u0101sts<\/h4>\n\n<p>2018. gada j\u016bnij\u0101 uz\u0146\u0113mumu re\u0123istr\u0101 tika izveidota pirm\u0101 virtu\u0101l\u0101 asistente valsts p\u0101rvald\u0113 UNA. L\u012bdz \u0161im a\u0123ent\u016bras t\u012bmek\u013ca vietn\u0113 vai Facebook Messenger platform\u0101 t\u0101 ir sniegusi inform\u0101ciju par da\u017e\u0101diem uz\u0146\u0113mumu re\u0123istra pakalpojumiem vair\u0101k nek\u0101 25 000 klientu.<\/p>\n<p>\u00a0<\/p>\n\n<p>UNA pieredze liecina, ka MI nep\u0101r\u0146em darbvietas, bet sniedz atbalstu tiem, kuri ir p\u0101rslogoti, pied\u0101v\u0101 karjeras izaugsmes iesp\u0113jas tiem, kuri v\u0113las p\u0101rkvalific\u0113ties, un iedvesmo tos, kuri seko klientu apkalpo\u0161anas p\u0101rst\u0101vja profesijas att\u012bst\u012bbai digit\u0101laj\u0101 laikmet\u0101.<\/p>\n<p>\u00a0<\/p>\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-large-font-size\">234,483<\/h3>\n\n<p>atbild\u0113tie zi\u0146ojumi<\/p>\n<\/div>\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-large-font-size\">13%<\/h3>\n\n<p>no klientiem izv\u0113l\u0113ties UNA<\/p>\n<\/div>\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-large-font-size\">2<\/h3>\n\n<p>valodas<\/p>\n<\/div>\n<\/div>\n\n<h2 class=\"wp-block-heading\">\u00a0<\/h2>\n<h4 class=\"wp-block-heading\">P\u0101reja uz att\u0101lin\u0101to re\u0123istr\u0101ciju bija nepiecie\u0161ama un paredz\u0113ta strat\u0113\u0123iskajos m\u0113r\u0137os<\/h4>\n\n<p>Saska\u0146\u0101 ar 2018. gada statistiku uz\u0146\u0113mumu re\u0123istra darbinieki 2017. gad\u0101 atbild\u0113ja uz vair\u0101k nek\u0101 67 000 klientu zvaniem un 10 000 e-pasta zi\u0146ojumu, savuk\u0101rt t\u0101 t\u012bmek\u013ca vietnes lietot\u0101ju skaits m\u0113nes\u012b p\u0101rsniedza 10 000. Liel\u0101k\u0101 da\u013ca jaut\u0101jumu tika uzdoti atkal un atkal, piem\u0113ram, par dokumentu aizpild\u012b\u0161anu, iesnieg\u0161anu un virz\u012bbu.<\/p>\n\n<p>\u00a0<\/p>\n<p>Re\u0123istrs jau bija progres\u012bva strukt\u016bra, ko virz\u012bja e-att\u012bst\u012bba; t\u0101d\u0113j\u0101di pak\u0101peniska p\u0101reja uz att\u0101lin\u0101to klientu apkalpo\u0161anu tika uzs\u0101kta jau 2017. gad\u0101, lai izpild\u012btu digit\u0101l\u0101 laikmeta pras\u012bbas. Virtu\u0101l\u0101 asistenta ievie\u0161ana bija lo\u0123isks solis ce\u013c\u0101 uz strat\u0113\u0123isko m\u0113r\u0137i: 100% att\u0101lin\u0101ta re\u0123istr\u0101cija.<\/p>\n<p>\u00a0<\/p>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"709\" height=\"300\" class=\"wp-image-9079\" src=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/unaa2.png\" alt=\"\" srcset=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/unaa2.png 709w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/unaa2-300x127.png 300w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/unaa2-18x8.png 18w\" sizes=\"(max-width: 709px) 100vw, 709px\" \/><\/figure>\n<p>\u00a0<\/p>\n\n<h4 class=\"wp-block-heading\">Virtu\u0101lais asistents UNA vai korporat\u012bv\u0101 atbalsta n\u0101kotne<\/h4>\n\n<p>\u0145emot v\u0113r\u0101 cilv\u0113ku ieradumus un v\u0113lmi komunik\u0101cijai izmantot soci\u0101los t\u012bklus, uz\u0146\u0113mumu re\u0123istrs 2018. gada j\u016bnij\u0101 \u201cnol\u012bga\u201d pirmo virtu\u0101lo asistentu valsts p\u0101rvald\u0113 UNA.<\/p>\n<p>\u00a0<\/p>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"709\" height=\"300\" class=\"wp-image-9080\" src=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/unaa3.png\" alt=\"\" srcset=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/unaa3.png 709w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/unaa3-300x127.png 300w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/unaa3-18x8.png 18w\" sizes=\"(max-width: 709px) 100vw, 709px\" \/><\/figure>\n<p>\u00a0<\/p>\n\n<p>T\u012bmek\u013ca vietn\u0113 un Facebook Messenger t\u0101 konsult\u0113ja klientus par uz\u0146\u0113mumu dibin\u0101\u0161anu un likvid\u0101ciju, k\u0101 ar\u012b par konkr\u0113tu dokumentu virz\u012bbu. UNA att\u012bstoties, t\u0113mu skaits palielin\u0101j\u0101s no 3 l\u012bdz 60. Kop\u0161 savas pirm\u0101s darba dienas UNA ir nos\u016bt\u012bjusi vair\u0101k nek\u0101 234 483 noder\u012bgus zi\u0146ojumus div\u0101s valod\u0101s. Cilv\u0113ki uzticas UNA: sal\u012bdzinot ar visiem klientu atbalsta kan\u0101liem, l\u012bdz 13% klientiem par inform\u0101cijas avotu izv\u0113l\u0113j\u0101s virtu\u0101lo asistentu.<\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u00a0<\/p>\n<cite>\u201cUNA ir efekt\u012bvs komunik\u0101cijas l\u012bdzeklis un inovat\u012bvs valsts p\u0101rvaldes pakalpojums Latvij\u0101, kas apkalpo klientus un turpina uzzin\u0101t par klientiem interes\u0113jo\u0161\u0101m t\u0113m\u0101m,\u201d<br \/>Gu\u0146a Paidere,<br \/><br \/>uz\u0146\u0113mumu re\u0123istra galvenais valsts not\u0101rs<\/cite><\/blockquote>\n\n<h4 class=\"wp-block-heading\">Progres\u012bvas tehnolo\u0123ijas uz n\u0101kotni orient\u0113t\u0101m iest\u0101d\u0113m<\/h4>\n\n<p>Izstr\u0101d\u0101jot UNA, neironu t\u012bklu tehnolo\u0123ij\u0101m bija b\u016btiska noz\u012bme, lai t\u0101 var\u0113tu analiz\u0113t dabisko valodu, ko cilv\u0113ki izmanto ikdien\u0101. UNA saprot, ko lietot\u0101js raksta, pat gad\u012bjumos, kad teksts ir neprec\u012bzs vai k\u013c\u016bdains. Turkl\u0101t robots m\u0101c\u0101s no sazi\u0146as ar klientiem. Platforma \u013cauj uz\u0146\u0113mumu re\u0123istra darbiniekiem uzraudz\u012bt sarunas un vajadz\u012bbas gad\u012bjum\u0101 p\u0101r\u0146emt t\u0101s.<\/p>\n\n<h4 class=\"wp-block-heading\">UNA sniedza nenov\u0113rt\u0113jamu atbalstu klientu inform\u0113\u0161an\u0101 COVID-19 kr\u012bzes s\u0101kum\u0101<\/h4>\n\n<p>UNA s\u0101kuma pazi\u0146ojums tika atjaunin\u0101ts ar inform\u0101ciju par kl\u0101tienes klientu apkalpo\u0161anas nepieejam\u012bbu. Tam sekoja inform\u0101cija par att\u0101lin\u0101tajiem pakalpojumiem: \u0161\u012b inform\u0101cija bija \u013coti noder\u012bga klientiem. Kop\u0161 l\u0113muma pie\u0146em\u0161anas par \u0101rk\u0101rtas situ\u0101ciju UNA turpin\u0101ja pild\u012bt savus klientu apkalpo\u0161anas pien\u0101kumus, un klientiem netika sniegti pakalpojumi uz vietas.<\/p>\n<p>\u00a0<\/p>\n\n<h4 class=\"wp-block-heading\">Virtu\u0101lais kol\u0113\u0123is ir k\u013cuvis par svar\u012bgu komandas dal\u012bbnieku<\/h4>\n\n<p>S\u0101kum\u0101 pret jauno virtu\u0101lo kol\u0113\u0123i iztur\u0113j\u0101s piesardz\u012bgi. Komandas dal\u012bbnieki pr\u0101toja, vai m\u0101ksl\u012bgais intelekts at\u0146ems vi\u0146iem darbu. Tom\u0113r dr\u012bz k\u013cuva skaidrs, ka klientu apkalpo\u0161anas p\u0101rst\u0101vji b\u016bs nepiecie\u0161ami ar\u012b n\u0101kotn\u0113 un ka atkar\u012bb\u0101 no sabiedr\u012bbas procesiem main\u012bsies tikai vi\u0146u darba saturs. 3 gadus UNA ir kalpojusi k\u0101 piem\u0113rs tam, k\u0101 virtu\u0101lie asistenti var uzlabot produktivit\u0101ti, nevis pak\u013caut riskam cilv\u0113ku darbvietas.<\/p>\n<p>\u00a0<\/p>\n\n<p>UNA ir k\u013cuvusi par \u012bstu komandas locekli \u2014 t\u0101 atbalsta zvanu centru, kas var izmantot virtu\u0101lo asistentu, lai sniegtu konsult\u0101cijas pa t\u0101lruni, un pied\u0101v\u0101 att\u012bst\u012bbas iesp\u0113jas tiem kol\u0113\u0123iem, kuri ir p\u0101rkvalific\u0113ju\u0161ies k\u0101 botu treneri. Un citi kol\u0113\u0123i var redz\u0113t, k\u0101 att\u012bst\u0101s klientu apkalpo\u0161anas p\u0101rst\u0101vju profesija digit\u0101laj\u0101 laikmet\u0101.<\/p>\n<p>\u00a0<\/p>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"709\" height=\"300\" class=\"wp-image-9081\" src=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/unaa4.png\" alt=\"\" srcset=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/unaa4.png 709w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/unaa4-300x127.png 300w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/unaa4-18x8.png 18w\" sizes=\"(max-width: 709px) 100vw, 709px\" \/><\/figure>\n<p>\u00a0<\/p>\n\n<p>T\u012bmek\u013ca vietn\u0113 un Facebook Messenger t\u0101 konsult\u0113ja klientus par uz\u0146\u0113mumu dibin\u0101\u0161anu un likvid\u0101ciju, k\u0101 ar\u012b par konkr\u0113tu dokumentu virz\u012bbu. UNA att\u012bstoties, t\u0113mu skaits palielin\u0101j\u0101s no 3 l\u012bdz 60. Kop\u0161 savas pirm\u0101s darba dienas UNA ir nos\u016bt\u012bjusi vair\u0101k nek\u0101 234 483 noder\u012bgus zi\u0146ojumus div\u0101s valod\u0101s. Cilv\u0113ki uzticas UNA: sal\u012bdzinot ar visiem klientu atbalsta kan\u0101liem, l\u012bdz 13% klientiem par inform\u0101cijas avotu izv\u0113l\u0113j\u0101s virtu\u0101lo asistentu.<\/p>\n<p>\u00a0<\/p>\n\n<h4 class=\"wp-block-heading\">Rezult\u0101ti run\u0101 pa\u0161i par sevi<\/h4>\n\n<ul class=\"wp-block-list\">\n<li>Klientu atbalsts tiek nodro\u0161in\u0101ts 24\/7, un klienti var sa\u0146emt t\u016bl\u012bt\u0113jas atbildes bez nepiecie\u0161am\u012bbas rakst\u012bt e-pastus un gaid\u012bt atbildi vai pavad\u012bt laiku, zvanot uz pal\u012bdz\u012bbas l\u012bniju un gaidot savienojumu ar operatoru<\/li>\n\n<li>UNA veicina uz\u0146\u0113mumu re\u0123istra t\u0113lu k\u0101 progres\u012bva un atv\u0113rta strukt\u016bra, kas v\u0113rsta uz e-att\u012bst\u012bbu<\/li>\n\n<li>UNA un t\u0101s zin\u0101\u0161anu b\u0101ze, kas satur juridiski prec\u012bzu inform\u0101ciju, ar\u012b pal\u012bdz jauniem kol\u0113\u0123iem, jo j\u016bs vienm\u0113r varat l\u016bgt UNA atbildes<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n\n<h4 class=\"wp-block-heading\">Turpm\u0101kie pl\u0101ni<\/h4>\n<p>\u00a0<\/p>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"709\" height=\"300\" class=\"wp-image-9082\" src=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/una5.png\" alt=\"\" srcset=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/una5.png 709w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/una5-300x127.png 300w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/una5-18x8.png 18w\" sizes=\"(max-width: 709px) 100vw, 709px\" \/><\/figure>\n\n<p>\u00a0<\/p>\n<p>Tr\u012bs gadus p\u0113c palai\u0161anas gan re\u0123istrs, gan t\u0101 klienti ir apmierin\u0101ti, un s\u0101kotn\u0113jie m\u0113r\u0137i ir sasniegti. UNA tiek nep\u0101rtraukti apm\u0101c\u012bta, un t\u0101s zin\u0101\u0161anu b\u0101ze tiek uzlabota ar jaun\u0101m zin\u0101\u0161an\u0101m, kas \u013cauj tai sniegt piln\u012bg\u0101kas un lab\u0101kas atbildes, kas veicina uz\u0146\u0113m\u0113jdarb\u012bbas vides att\u012bst\u012bbu. \u0160obr\u012bd virtu\u0101lais asistents raksta ang\u013cu un latvie\u0161u valod\u0101. Moderniz\u0113jot e-pakalpojumus, tiks apsv\u0113rta iesp\u0113ja tajos integr\u0113t UNA, lai nodro\u0161in\u0101tu pirm\u0101 l\u012bme\u0146a atbalstu.<\/p>\n<p>\u00a0<\/p>\n\n<p>Uz\u0146\u0113mumu re\u0123istrs v\u0113las ieviest balss tehnolo\u0123ijas. Tas b\u016btu \u012bpa\u0161i noder\u012bgi cilv\u0113kiem ar redzes vai dzirdes ierobe\u017eojumiem, jo UNA var\u0113tu p\u0101rveidot tekstus run\u0101 un otr\u0101di, lai \u0161\u012b grupa var\u0113tu sa\u0146emt pakalpojumus neatkar\u012bgi bez tre\u0161\u0101s puses pal\u012bdz\u012bbas.<\/p>\n<p>\u00a0<\/p>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"709\" height=\"300\" class=\"wp-image-9083\" src=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/una6.png\" alt=\"\" srcset=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/una6.png 709w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/una6-300x127.png 300w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/una6-18x8.png 18w\" sizes=\"(max-width: 709px) 100vw, 709px\" \/><\/figure>\n<p>\u00a0<\/p>\n\n<p>Apkopotie statistikas dati liecina, ka p\u0113d\u0113j\u0101 gada laik\u0101 ir strauji pieaudzis to personu skaits, kuras izmanto virtu\u0101los asistentus, pateicoties asistentu kvalit\u0101tes uzlabo\u0161anai, k\u0101 ar\u012b pand\u0113mij\u0101m. Vispopul\u0101r\u0101k\u0101s ar virtu\u0101lajiem asistentiem apspriest\u0101s t\u0113mas ir da\u017e\u0101di skaidrojumi, uz\u0146\u0113muma re\u0123istr\u0101cija, likvid\u0101cija, dokumentu iesnieg\u0161ana un da\u017e\u0101du izzi\u0146u sa\u0146em\u0161ana. Tom\u0113r \u0161\u0101 saraksta pa\u0161\u0101 aug\u0161gal\u0101 bija da\u017e\u0101di skaidrojumi un defin\u012bcijas. \u0160is rezult\u0101ts ir diezgan interesants, jo \u0161\u0101dus jaut\u0101jumus reti uzdod zvanu centru operatoriem. Interesanti atz\u012bm\u0113t, ka skol\u0113ni un studenti ar\u012b izmanto uz\u0146\u0113mumu re\u0123istra virtu\u0101lo asistentu, lai mekl\u0113tu atbildes uz m\u0101jasdarbiem un p\u0101rbaud\u012bjumiem.<\/p>\n<p>\u00a0<\/p>\n\n<p>\u0160obr\u012bd uz\u0146\u0113mumu re\u0123istrs ievie\u0161 uzaicin\u0101jumu nov\u0113rt\u0113\u0161anas funkciju: tas ir \u013coti svar\u012bgi, jo \u013cauj uzzin\u0101t par t\u0113m\u0101m un atbild\u0113m, kas j\u0101uzlabo, lai UNA k\u013c\u016btu arvien noder\u012bg\u0101ka uz\u0146\u0113mumu re\u0123istra klientiem.<\/p>\n<p>\u00a0<\/p>\n\n<p><em>Virtu\u0101lais asistents tika izstr\u0101d\u0101ts Latvijas valsts p\u0101rvaldes valodas tehnolo\u0123iju platform\u0101 Hugo.lv sadarb\u012bb\u0101 ar kult\u016bras inform\u0101cijas sist\u0113mu centru.<\/em><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5dbb615 e-flex e-con-boxed e-con e-parent\" data-id=\"5dbb615\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-fd30284 e-con-full e-flex e-con e-child\" data-id=\"fd30284\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d0ce1ee elementor-widget elementor-widget-heading\" data-id=\"d0ce1ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vai v\u0113laties ieviest MI ar\u012b sav\u0101 organiz\u0101cij\u0101?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a5a2831 elementor-widget elementor-widget-text-editor\" data-id=\"a5a2831\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"qodef-m-content\">\n<div class=\"qodef-m-text\">Sazinieties ar mums jau \u0161odien un noskaidrojiet, k\u0101 m\u016bsu risin\u0101jumi var uzlabot j\u016bsu darbpl\u016bsmu.<\/div>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-69d3083 e-con-full e-flex e-con e-child\" data-id=\"69d3083\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b6b0c2f elementor-widget elementor-widget-button\" data-id=\"b6b0c2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/test.tilde.ai\/lv\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Pieteikt konsult\u0101ciju<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a1ebc4c e-flex e-con-boxed e-con e-parent\" data-id=\"a1ebc4c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f355077 elementor-widget elementor-widget-shortcode\" data-id=\"f355077\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"section\" data-elementor-id=\"20957\" class=\"elementor elementor-20957\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div class=\"elementor-element elementor-element-acd72f3 e-flex e-con-boxed e-con e-parent\" data-id=\"acd72f3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a7fada elementor-widget elementor-widget-heading\" data-id=\"2a7fada\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Tildes jaunumi\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cafb956 e-flex e-con-boxed e-con e-parent\" data-id=\"cafb956\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-84bcf49 elementor-grid-4 elementor-posts--align-left e-transform elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-widget elementor-widget-posts\" data-id=\"84bcf49\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;classic_columns&quot;:&quot;4&quot;,&quot;classic_row_gap&quot;:{&quot;unit&quot;:&quot;em&quot;,&quot;size&quot;:1.5,&quot;sizes&quot;:[]},&quot;classic_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;em&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;em&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_columns_tablet&quot;:&quot;2&quot;,&quot;classic_columns_mobile&quot;:&quot;1&quot;,&quot;_transform_translateX_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.classic\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-classic elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-22725 post type-post status-publish format-standard has-post-thumbnail hentry category-news\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/test.tilde.ai\/lv\/news\/tilde-and-unesco-partner-to-break-language-barriers-in-small-island-developing-states\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/12\/UNESCO_baneris_1024x683_2-1-1.png\" class=\"attachment-full size-full wp-image-22726\" alt=\"\" srcset=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/12\/UNESCO_baneris_1024x683_2-1-1.png 1024w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/12\/UNESCO_baneris_1024x683_2-1-1-300x200.png 300w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/12\/UNESCO_baneris_1024x683_2-1-1-768x512.png 768w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/12\/UNESCO_baneris_1024x683_2-1-1-18x12.png 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/test.tilde.ai\/lv\/news\/tilde-and-unesco-partner-to-break-language-barriers-in-small-island-developing-states\/\" >\n\t\t\t\tTilde un UNESCO partneris, lai p\u0101rvar\u0113tu valodas barjeras mazo salu jaunatt\u012bst\u012bbas valst\u012bs\u00a0\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-20624 post type-post status-publish format-standard has-post-thumbnail hentry category-news\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/test.tilde.ai\/lv\/news\/ai-translation-for-ukraine\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1703\" src=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/10\/GG05588-min-scaled.jpg\" class=\"attachment-full size-full wp-image-20625\" alt=\"Art\u016brs Vasi\u013cevskis simboliski nodeva Ukrainas v\u0113stniec\u012bbai Latvij\u0101 MI darbin\u0101ms tulko\u0161anas platformu\" srcset=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/10\/GG05588-min-scaled.jpg 2560w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/10\/GG05588-min-300x200.jpg 300w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/10\/GG05588-min-1024x681.jpg 1024w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/10\/GG05588-min-768x511.jpg 768w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/10\/GG05588-min-1536x1022.jpg 1536w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/10\/GG05588-min-2048x1363.jpg 2048w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/10\/GG05588-min-18x12.jpg 18w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/test.tilde.ai\/lv\/news\/ai-translation-for-ukraine\/\" >\n\t\t\t\tLatvij\u0101 izstr\u0101d\u0101ts m\u0101ksl\u012bg\u0101 intelekta tulko\u0161anas r\u012bks pal\u012bdz\u0113s Ukrainai ce\u013c\u0101 uz iest\u0101\u0161anos ES\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-20213 post type-post status-publish format-standard has-post-thumbnail hentry category-news\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/test.tilde.ai\/lv\/news\/tilde-releases-tildeopen-llm\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1707\" src=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/09\/Monitor_Hugging_Face_1-scaled.jpg\" class=\"attachment-full size-full wp-image-20214\" alt=\"Virsraksta att\u0113ls ar apsk\u0101vienu sejas platformu ekr\u0101n\u0101\" srcset=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/09\/Monitor_Hugging_Face_1-scaled.jpg 2560w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/09\/Monitor_Hugging_Face_1-300x200.jpg 300w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/09\/Monitor_Hugging_Face_1-1024x683.jpg 1024w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/09\/Monitor_Hugging_Face_1-768x512.jpg 768w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/09\/Monitor_Hugging_Face_1-1536x1024.jpg 1536w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/09\/Monitor_Hugging_Face_1-2048x1365.jpg 2048w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/09\/Monitor_Hugging_Face_1-18x12.jpg 18w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/test.tilde.ai\/lv\/news\/tilde-releases-tildeopen-llm\/\" >\n\t\t\t\tTilde publisko m\u0101ksl\u012bg\u0101 intelekta modeli Eiropas valod\u0101m \u2013 TildeOpen LLM\u00a0\u00a0\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-19394 post type-post status-publish format-standard has-post-thumbnail hentry category-blog category-llm\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/test.tilde.ai\/lv\/blog\/human-level-ai-scientific-breakthroughs\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"476\" src=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/06\/Jurgita_blogam.jpg\" class=\"attachment-full size-full wp-image-19397\" alt=\"Jurgita Kapo\u010di\u016bte-Dzikiene\" srcset=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/06\/Jurgita_blogam.jpg 800w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/06\/Jurgita_blogam-300x179.jpg 300w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/06\/Jurgita_blogam-768x457.jpg 768w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/06\/Jurgita_blogam-18x12.jpg 18w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/test.tilde.ai\/lv\/blog\/human-level-ai-scientific-breakthroughs\/\" >\n\t\t\t\tCilv\u0113ka l\u012bme\u0146a MI: k\u0101di ir zin\u0101tnes atkl\u0101jumi?\u00a0\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>2018. gada j\u016bnij\u0101 uz\u0146\u0113mumu re\u0123istr\u0101 tika atkl\u0101ts veiksmes st\u0101sts \u201cUNA\u201d, pirmais virtu\u0101lais asistents valsts p\u0101rvald\u0113.<\/p>","protected":false},"author":2,"featured_media":9085,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[129,102],"tags":[103],"class_list":["post-9078","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-chatbots","category-case-study","tag-ai-chatbots"],"_links":{"self":[{"href":"https:\/\/test.tilde.ai\/lv\/wp-json\/wp\/v2\/posts\/9078","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test.tilde.ai\/lv\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test.tilde.ai\/lv\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test.tilde.ai\/lv\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/test.tilde.ai\/lv\/wp-json\/wp\/v2\/comments?post=9078"}],"version-history":[{"count":0,"href":"https:\/\/test.tilde.ai\/lv\/wp-json\/wp\/v2\/posts\/9078\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test.tilde.ai\/lv\/wp-json\/wp\/v2\/media\/9085"}],"wp:attachment":[{"href":"https:\/\/test.tilde.ai\/lv\/wp-json\/wp\/v2\/media?parent=9078"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test.tilde.ai\/lv\/wp-json\/wp\/v2\/categories?post=9078"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test.tilde.ai\/lv\/wp-json\/wp\/v2\/tags?post=9078"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}