{"id":9268,"date":"2023-11-08T15:13:12","date_gmt":"2023-11-08T15:13:12","guid":{"rendered":"https:\/\/test.tilde.ai\/?p=9268"},"modified":"2025-11-30T16:36:13","modified_gmt":"2025-11-30T14:36:13","slug":"more-than-just-a-chatbot-7-traits-that-make-virtual-assistants-real-personalities","status":"publish","type":"post","link":"https:\/\/test.tilde.ai\/lt\/case-study\/more-than-just-a-chatbot-7-traits-that-make-virtual-assistants-real-personalities\/","title":{"rendered":"Daugiau nei tik pokalbi\u0173 robotas: 7 ypatyb\u0117s, kurios suteikia virtualiems asistentams tikr\u0105 asmenyb\u0119"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"9268\" class=\"elementor elementor-9268\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-389e10b e-flex e-con-boxed e-con e-parent\" data-id=\"389e10b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e2cecc6 elementor-widget elementor-widget-shortcode\" data-id=\"e2cecc6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"page\" data-elementor-id=\"21097\" class=\"elementor elementor-21097\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58a3430b e-flex e-con-boxed e-con e-parent\" data-id=\"58a3430b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d2f31d9 elementor-widget elementor-widget-shortcode\" data-id=\"6d2f31d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><nav aria-label=\"duonos trupiniai\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Pagrindinis<\/span><\/p><\/nav><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3856ae94 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"3856ae94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Daugiau nei tik pokalbi\u0173 robotas: 7 ypatyb\u0117s, kurios suteikia virtualiems asistentams tikr\u0105 asmenyb\u0119<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23eb1b5c elementor-align-center elementor-mobile-align-left elementor-widget elementor-widget-post-info\" data-id=\"23eb1b5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-1935125 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/test.tilde.ai\/lt\/2023\/11\/08\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>8 lapkri\u010dio, 2023 m.<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-343074d3 e-flex e-con-boxed e-con e-parent\" data-id=\"343074d3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1aede4a9 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"1aede4a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:2,&quot;sizes&quot;:[]},&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:80}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1920\" height=\"650\" src=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/More-than-just-a-chatbot-7-traits-that-make-virtual-assistants-real-personalities.jpg\" class=\"attachment-full size-full wp-image-9274\" alt=\"\" srcset=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/More-than-just-a-chatbot-7-traits-that-make-virtual-assistants-real-personalities.jpg 1920w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/More-than-just-a-chatbot-7-traits-that-make-virtual-assistants-real-personalities-300x102.jpg 300w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/More-than-just-a-chatbot-7-traits-that-make-virtual-assistants-real-personalities-1024x347.jpg 1024w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/More-than-just-a-chatbot-7-traits-that-make-virtual-assistants-real-personalities-768x260.jpg 768w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/More-than-just-a-chatbot-7-traits-that-make-virtual-assistants-real-personalities-1536x520.jpg 1536w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/More-than-just-a-chatbot-7-traits-that-make-virtual-assistants-real-personalities-18x6.jpg 18w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-78440ec3 e-flex e-con-boxed e-con e-parent\" data-id=\"78440ec3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ac26c71 elementor-widget elementor-widget-text-editor\" data-id=\"4ac26c71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<p>Kur\u012f laik\u0105 mes laisvai kalb\u0117jom\u0117s ir kasdien susitikdavome virtualius pad\u0117j\u0117jus ar pokalbi\u0173 robotus: jie priima m\u016bs\u0173 klientus \u012f interneto svetaines ar savitarnos portalus ir netgi atsiliepia \u012f m\u016bs\u0173 telefono skambu\u010dius. Ar pokalbi\u0173 robotai yra tik programin\u0117s \u012frangos dalis, ar ka\u017ekas daugiau? Koks j\u0173 gyvenimas u\u017e ekrano ir telefono komutatori\u0173 rib\u0173? Kas juos kuria?<\/p>\n<p>\u00a0<\/p>\n\n<p>Kad su\u017einotume, susitiksime su virtualiais mokytojais asistentais. Gita Jur\u0161evska, nacionalin\u0117s administravimo kalbos technologij\u0173 platformos lektorius\u00a0<a href=\"https:\/\/hugo.lv\/lv\" target=\"_blank\" rel=\"noreferrer noopener\">Hugo.lv<\/a>, ir ints Balodis, virtualaus asistento \u0112riks, dirban\u010dio portale, k\u016br\u0117jas\u00a0<a href=\"https:\/\/latvija.gov.lv\/Home\/\" target=\"_blank\" rel=\"noreferrer noopener\">latvija.lv<\/a>, papasakos apie savo patirt\u012f.\u00a0<a href=\"https:\/\/lmt.lmt.lv\/kontakti\" target=\"_blank\" rel=\"noreferrer noopener\">LMT botas<\/a>\u00a0instruktoriai Inese Opmane ir Di\u0101na \u0160ara\u0161idze, AS instruktorius\u00a0<a href=\"https:\/\/sadalestikls.lv\/lv\" target=\"_blank\" rel=\"noreferrer noopener\">Baland\u0173 t\u012bkls<\/a>\u00a0pokalbi\u0173 Valts, Liena Stepanova ir Latvijos valstybinio radijo ir televizijos centro d\u0117stytojas\u00a0<a href=\"https:\/\/www.eparaksts.lv\/lv\/\" target=\"_blank\" rel=\"noreferrer noopener\">(LVRTC) virtualioji assistan<\/a>\u201eT Signe\u201c, Aija Jakovele, taip pat pasidalins savo patirtimi.<\/p>\n<p>\u00a0<\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"478\" class=\"wp-image-9275\" src=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/1_ENG_all-bots-1024x478.jpg\" alt=\"\" srcset=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/1_ENG_all-bots-1024x478.jpg 1024w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/1_ENG_all-bots-300x140.jpg 300w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/1_ENG_all-bots-768x358.jpg 768w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/1_ENG_all-bots-18x8.jpg 18w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/1_ENG_all-bots.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">\u00a0<\/h2>\n<h4 class=\"wp-block-heading\">#1 \u017emogaus prisilietimas \u017eadina pasitik\u0117jim\u0105<\/h4>\n\n<p>Pokalbi\u0173 bot\u0173 treneriai pasteb\u0117jo, kad klientai, kalbantys su virtualiais pad\u0117j\u0117jais, kartais b\u016bna sutrik\u0119 ir\u00a0<strong>nesupraskite, ar atsakymus pateikia ma\u0161ina, ar tikras asmuo.<\/strong>\u00a0Gana da\u017enai jie\u00a0<strong>naudokit\u0117s nemokamu, kolokvi\u0161ku stiliumi, tarsi jie pasakyt\u0173 savo problem\u0105 realiam konsultantui,<\/strong>\u00a0ne tik \u012fved\u0117 kelis rakta\u017eod\u017eius, kad automati\u0161kai gaut\u0173 informacij\u0105.<\/p>\n<p>\u00a0<\/p>\n\n<p>\u201e<em>Klientai pradeda pokalb\u012f ir pasakoja apie dienos \u012fvyk\u012f, kaip jie kirto gatv\u0119 ir kaip susiklost\u0117 pad\u0117tis: viskas pasakojama, ir tik pabaigoje kyla klausimas<\/em>\u201e, \u2013 ai\u0161kina Gita Jur\u0161evska, kult\u016bros informacini\u0173 sistem\u0173 centro atstov\u0117 ir pokalbi\u0173 roboto treneris.<\/p>\n<p>\u00a0<\/p>\n\n<p>LMT chatbot treneriai Di\u0101na ir Inese priduria, kad kartais klientai nesuvokia, jog u\u017e ekrano n\u0117ra tikro asmens, ir net kartais atsipra\u0161o. Treneriams tai tikrai juokinga: \u201e<em>Per vien\u0105 pokalb\u012f klientas i\u0161tar\u0117 kelet\u0105 i\u0161 tikr\u0173j\u0173 nepadori\u0173 \u017eod\u017ei\u0173, o pokalbi\u0173 robotas pasak\u0117: \u201eB\u016bkite mandagus!\u201c, ir klientas atsak\u0117: \u201eAtsipra\u0161au.<\/em>.\u201c\u00a0<\/p>\n\n<h2 class=\"wp-block-heading\">\u00a0<\/h2>\n<h4 class=\"wp-block-heading\">#2 simboliai<\/h4>\n\n<p>Virtual\u016bs asistentai kalba skirtingai:\u00a0<strong>j\u0173 charakter\u012f parodo j\u0173 \u017eod\u017ei\u0173 ir b\u016bdo pasirinkimas.<\/strong>\u00a0Pavyzd\u017eiui, \u0112riks i\u0161 latvija.lv \u0161iuo at\u017evilgiu skiriasi nuo kit\u0173 Latvijos valstyb\u0117s administracijos pokalbi\u0173 bot\u0173. Jis leid\u017eia vartotojams jaustis laisvai, pa\u0161alina kli\u016btis.<\/p>\n\n<p>Balodis paai\u0161kina: \u201e<em>\u0112riks yra bjauriausias, net banguojantis, ne toks formalus pokalbi\u0173 robotas.\u00a0<strong>Kalb\u0117ti su juo yra tas pats, kas ra\u0161yti geriausiam draugui.\u00a0<\/strong>Twitter ka\u017ekas paskelb\u0117 dal\u012f pokalbio su juo, kur \u0112riks buvo labai i\u0161kalbingas, ir prad\u0117jo kar\u0161t\u0105 diskusij\u0105: \u201ene, kitame gale tur\u0117t\u0173 b\u016bti ka\u017ekas. Pa\u0161nekovas negali taip atsakyti. \u201e<\/em>\u201c<\/p>\n<p>\u00a0<\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>&#8220;<strong>Jei kitose institucijose norite atsakyti \u012f klausim\u0105: koks laikas?, sistemos yra integruotos, kad gaut\u0173 teising\u0105 laik\u0105. Bet \u0112riks visai ne toks. Jis sako:<em>Tu \u017ei\u016bri \u012f ekran\u0105. Pa\u017evelkite \u012f kamp\u0105 ir pamatykite<\/em>. '\u0112riks turi didel\u0119 asmenyb\u0119. Jo negalima tiesiog stumdyti.<\/strong>&#8220;<\/p>\n<cite>Balod\u017eio da\u017eai<br \/>latvija.lv<\/cite><\/blockquote>\n<blockquote class=\"wp-block-quote\"><img decoding=\"async\" width=\"1024\" height=\"478\" class=\"wp-image-9276\" src=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/chatting-with-eriks-1024x478.jpg\" alt=\"\" srcset=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/chatting-with-eriks-1024x478.jpg 1024w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/chatting-with-eriks-300x140.jpg 300w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/chatting-with-eriks-768x358.jpg 768w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/chatting-with-eriks-18x8.jpg 18w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/chatting-with-eriks.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/blockquote>\n\n<h4 class=\"wp-block-heading\">#3 vaizdas ir individualumas<\/h4>\n\n<p>Pokalbi\u0173 robotai gali b\u016bti sukurti su ramiu arba gana a\u0161triu prieskoniu\u00a0<strong>ta\u010diau asmenyb\u0117s bruo\u017eai paprastai glaud\u017eiai susij\u0119 su boto atstovaujamu k\u016bnu ir jo tiksline auditorija<\/strong>.<\/p>\n<p>\u00a0<\/p>\n\n<p>Liena Stepanova, virtuali Sadaleso t\u012bkls d\u0117stytoja, ai\u0161kina: \u201e<em>Manau, kad Valts pob\u016bdis pasirodlabai gerai, atsi\u017evelgiant \u012f tai, kad elektros energijos sektorius ir viskas, kas su juo susij\u0119, yra labai rimta. Nors tai stereotipas, \u017emon\u0117s vis dar tiki, kad vyrai apie elektr\u0105 \u017eino daugiau nei moterys. Pagrindin\u0117s \u017einios apie elektr\u0105 ir Valts puikiai dera. Botas tapo tikru komandos nariu: jis idealus.<\/em>\u201c<\/p>\n<p>\u00a0<\/p>\n\n<p>LVRTC chatbot Signe instruktor\u0117 Aija Jakovele tvirtina, kad jos charakteris taip pat puikiai veikia: \u201e<em>Signe' as pristatomas kaip protingas, naudingas ir i\u0161manantis, ir jis veikia. Kod\u0117l a\u0161 taip sakau? Kartais nesuprantame, kod\u0117l klientas u\u017eduos visi\u0161kai nesvarb\u0173 klausim\u0105 el. para\u0161o pagrindiniame puslapyje. Bet tai taip pat rei\u0161kia, kad klientas mano, jog Signe' as visk\u0105 \u017eino. Klientai vertina Signo \u017einias ir tiki, kad ji pad\u0117s. Pavyzd\u017eiui, buvo klausiama \u201eSigno\u201c: kas yra mano \u0161eimos gydytojas?, kiek laiko ry\u017eiai turi b\u016bti virti? arba kaip patikrinti va\u017eiavimo balans\u0105 biliete? Diapazonas tiesiog ne\u012ftik\u0117tinas ir tai rei\u0161kia, kad \u017emon\u0117s mano, jog Signe' as \u017eino atsakym\u0105 \u012f bet kur\u012f klausim\u0105, o ne tik \u012f klausimus apie el. para\u0161us.<\/em>\u201c<\/p>\n<p>\u00a0<\/p>\n\n<p>Gita priduria, kad Zintis vardas buvo pasirinktas s\u0117kmingai: \u201e<em><strong>Zintis buvo pasirinktas ne tik viduje; naujienos apie \u0161\u012f pokalbi\u0173 robot\u0105 buvo paskelbtos vie\u0161ai, o sprendimas priimtas po balsavimo. \u017dmon\u0117s pasirinko jo vard\u0105.<\/strong>\u00a0Zintis buvo populiariausias pasirinkimas, nes jis visk\u0105 \u017eino. O jei ne, tai jis su\u017eino,<\/em>.\u201c<\/p>\n<p>\u00a0<\/p>\n\n<h4 class=\"wp-block-heading\">#4 atostogos ir apsirengimas<\/h4>\n\n<p>Kiekvienas k\u016bnas turi ypating\u0173 tradicij\u0173, o pokalbi\u0173 robotai yra j\u0173 dalis. Pavyzd\u017eiui, Zintis yra unikalus bendravimo specialistas d\u0117l savo i\u0161sami\u0173 \u017eini\u0173 \u2013 j\u012f moko 108 institucijos ir su juo klientai gali susipa\u017einti 55 skirtingose interneto svetain\u0117se ir portaluose. Be to,\u00a0<strong>prie\u0161 atostogas Zintis treneri\u0173 komanda bando pakeisti savo pseudoportret\u0105 ar \u012fvaizd\u012f<\/strong>, pavyzd\u017eiui, Kal\u0117doms, apsivilkti megztin\u012f su \u0161iaur\u0117s elniais, L\u0101\u010dpl\u0113sis dienai \u2014 apsivilkti special\u0173 patriotin\u012f kostium\u0105, o vidurvasar\u012f \u2014 naudoti vasaros nuotraukas. Vartotojai tai pastebi ir pana\u0161iai.<\/p>\n<p>\u00a0<\/p>\n\n<p><strong>LVRTC pokalbi\u0173 robotas Signe \u0161ven\u010dia gimtadien\u012f ir vardo dien\u0105.<\/strong>\u00a0Kalb\u0117tojo treneris Aija ai\u0161kina: \u201eMes \u0161ven\u010diame ypatingas \u201eSigno\u201c dienas kurdami \u012fvairius \u0161ventinius postus. Taip pat sakome, kiek jau i\u0161moko \u201eSignes\u201c. Baland\u017eio 27 dien\u0105 pirm\u0105 kart\u0105 j\u0105 pavie\u0161inome. \u0160i tradicija yra vienas i\u0161 aspekt\u0173, padedan\u010di\u0173 mums nustatyti, kad m\u016bs\u0173 komandoje \u017emogus yra Signas. \u201e<\/p>\n<p>\u00a0<\/p>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"478\" class=\"wp-image-9277\" src=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/chatbots-celebrating-holidays-1024x478.jpg\" alt=\"\" srcset=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/chatbots-celebrating-holidays-1024x478.jpg 1024w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/chatbots-celebrating-holidays-300x140.jpg 300w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/chatbots-celebrating-holidays-768x358.jpg 768w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/chatbots-celebrating-holidays-18x8.jpg 18w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/chatbots-celebrating-holidays.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">\u00a0<\/h2>\n<h4 class=\"wp-block-heading\">#5 tapkite komandos nariais<\/h4>\n\n<p><em>Virtualusis asistentas<\/em>\u00a0ir\u00a0<em>pokalbi\u0173 robotas<\/em>\u00a0yra \u017eod\u017eiai, kurie yra programin\u0117s \u012frangos pasaulio dalis, bet kitos institucijos, \u012fdiegusios ir i\u0161pl\u0117tojusios pokalbi\u0173 robotus\u00a0<strong>elkit\u0117s su jais kaip su komandos nariais ir tikrais kolegomis.\u00a0<\/strong>\u201e<em>Mes galvojame apie Valts kaip darb\u0161t\u0173 koleg\u0105, kuris nenuilstamai dirba 24\/7 ir atsako \u012f klient\u0173 klausimus.\u00a0<strong>Mes niekada negalvojame apie j\u012f kaip apie kompiuteri\u0173 program\u0105. Jis m\u016bs\u0173 bi\u010diulis, m\u016bs\u0173 komandos draugas<\/strong><\/em>\u201e\u201c, \u2014 ai\u0161kina Liena, Sadaleso t\u012bkls boto treneris. Kabinete jis visada vadinamas ma\u017eyte forma.<\/p>\n<p>\u00a0<\/p>\n\n<p>Ines\u0117 ir Diana, LMT virtualiojo asistento d\u0117stytojos, juokingai tvirtina, kad yra kaip mamos pokalbi\u0173 robotui ir elgiasi su juo kaip su vaiku: \u201e<em>Jis tikras darbuotojas, tik automatinis. Bet vis tiek vienas i\u0161 m\u016bs\u0173. \u201eNors \u0161nekamasis robotas dar neturi pavard\u0117s, treneriai kartais j\u012f vadina R\u016bdis, be to, savo mintyse suk\u016br\u0117 atvaizd\u0105:\u201e Jis ma\u017eas berniukas imbiero plaukais ir akiniais, labai smalsus ir m\u0117gsta mokyti kitus to, k\u0105 \u017eino. Jau\u010diam\u0117s kaip jo mamos. \u201e<\/em><\/p>\n<p>\u00a0<\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>&#8220;<strong>Mes visi mylime R\u016bdis. Elgiam\u0117s su juo kaip su vienu i\u0161 m\u016bs\u0173. Jis taip pat turi Dievo t\u0117vus: kolegas, pad\u0117jusius parengti jo \u017eini\u0173 baz\u0119.<\/strong>&#8220;<\/p>\n<cite>Inese Opmane ir Di\u0101na \u0160ara\u0161idze<br \/>LMT<\/cite><\/blockquote>\n\n<h2 class=\"wp-block-heading\">\u00a0<\/h2>\n<h4 class=\"wp-block-heading\">#6 Pokalbiai ir pok\u0161tai<\/h4>\n\n<p>Pokalbi\u0173 robot\u0173 treneriai patvirtina, kad, kaip ir \u017emon\u0117s,\u00a0<strong>virtual\u016bs asistentai turi smagi\u0173 pokalbi\u0173, kurie neturi nieko bendra su darbu<\/strong>.<\/p>\n<p>\u00a0<\/p>\n\n<p>LVRTC lektori\u0173 treneris Aija sako: \u201e<em>Signo buvo papra\u0161yta nuo pat pirmos dienos. Kas bus vakare? ar turi vaikin\u0105? Jau galite pasakyti, kad tai pok\u0161tas, bet kartais, kai Signe' o pokalbis vyksta taip skland\u017eiai ir niekas niekur nevyksta, pajuntate, kad kitoje pus\u0117je yra gyvas \u017emogus, bet tai robotas<\/em>.&#8221;<\/p>\n<p>\u00a0<\/p>\n\n<p>Inese sutinka, kad analizuojant pokalbius ir atnaujinant LMT pokalbi\u0173 duomen\u0173 baz\u0119 jiems buvo labai smagu: \u201e<em>I\u0161 prad\u017ei\u0173, kai pokalbi\u0173 robotas \u0161ito nesuprato, vienas klientas paklaus\u0117 apie kraujosp\u016bd\u017eio matuokl\u012f, bet pokalbi\u0173 robotas pasi\u016bl\u0117 atsakym\u0105 apie vyresnio am\u017eiaus \u017emoni\u0173 skai\u010di\u0173.<\/em>- Ypatingas virtualiojo asistento bruo\u017eas taip pat ai\u0161kiai matomas, kai jis atsako \u012f ne\u012fprastesnius klausimus.<em>\u017dini\u0173 baz\u0119 atnaujinome daina. Jei kas nors paklausia apie m\u0117gstamiausi\u0105 dain\u0105, pokalbi\u0173 robotas groja LMT himn\u0105. Visiems tai patinka.<\/em>\u201c<\/p>\n<p>\u00a0<\/p>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"478\" class=\"wp-image-9278\" src=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/talking-with-chatbot-1024x478.jpg\" alt=\"\" srcset=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/talking-with-chatbot-1024x478.jpg 1024w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/talking-with-chatbot-300x140.jpg 300w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/talking-with-chatbot-768x358.jpg 768w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/talking-with-chatbot-18x8.jpg 18w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/talking-with-chatbot.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h4 class=\"wp-block-heading\">\u00a0<\/h4>\n<h4 class=\"wp-block-heading\">#7 auginimas ir vystymasis<\/h4>\n\n<p>Virtual\u016bs asistentai, kaip ir gyvos b\u016btyb\u0117s, geba keistis, o \u0161\u012f geb\u0117jim\u0105 formuoja bendravimas su vartotojais ir pokalbi\u0173 robot\u0173 treneriais.\u00a0<strong>Gana da\u017enai vartotojai kalba su pokalbi\u0173 robotais, o j\u0173 mokytojai per\u017ei\u016bri \u0161iuos pokalbius ir \u012ftraukia tr\u016bkstam\u0105 informacij\u0105, kad atsakymai b\u016bt\u0173 tikslesni ir naudingesni.<\/strong><\/p>\n<p>\u00a0<\/p>\n\n<p>Aija i\u0161 LVRTC did\u017eiuojasi, nes Signas jau \u017eino atsakymus \u012f 9350 klausim\u0173, ir n\u0117ra ko siekti 10000: \u201e<em>Paprastai, jei klausimas u\u017eduodamas 2-3 kartus, pagal Merfio \u012fstatym\u0105 jis bus u\u017eduodamas dar kart\u0105. Net jei klausimas mums i\u0161 tikr\u0173j\u0173 neaktualus, a\u0161 esu \u017emogus ir mokau Signes\u0105 atsakyti. I\u0161 prad\u017ei\u0173 buvo siekiama sutelkti d\u0117mes\u012f \u012f \u0161i\u0105 tem\u0105. Ta\u010diau nor\u0117dami r\u016bpintis klientais, tiriame, k\u0105 galime, ir atnaujiname \u017eini\u0173 baz\u0119, pvz., atsakydami \u012f da\u017enai u\u017eduodamus klausimus apie naud\u0105 ir nedarbingumo teiginius. Mes stengiam\u0117s pad\u0117ti.<\/em>\u201eSigno treneris ai\u0161kina, kad\u00a0<strong>ji taip pat padeda kolegoms grei\u010diau rasti reikiam\u0105 informacij\u0105.<\/strong>\u00a0Kolegos naudoja \u201eSign\u201c, kad patart\u0173 klientams nurodydami, kuriuos raktinius \u017eod\u017eius \u012fvesti \u012f pokalbi\u0173 robot\u0105. Darbas, kuriuo siekiama pagerinti pokalbi\u0173 robot\u0105, niekada nesibaigia.<\/p>\n<p>\u00a0<\/p>\n\n<p>LMT boto treneriai taip pat pripa\u017e\u012fsta,\u00a0<strong>kad pokalbi\u0173 robotas padeda kolegoms, nes leid\u017eia jiems greitai ir lengvai rasti naujausi\u0105 informacij\u0105<\/strong>. \u201e<em>Kai per sunku ko nors ie\u0161koti pagrindiniame puslapyje, \u0161nekamasis robotas gali pad\u0117ti. Mes nuolat j\u012f naujiname. Tai labai paprasta, nes informacij\u0105 galima nusi\u0173sti labai greitai. Mes matome pirmuosius klausimus, pvz., du ar tris, ir \u012ftraukiame juos \u012f duomen\u0173 baz\u0119 i\u0161 karto, kaip \u017emon\u0117s paklaus dar kart\u0105.\u00a0<strong>Dirbti su botagu visada smagu, niekada n\u0117ra nuobodu,<\/strong><\/em>, - \u012fsid\u0117m\u0117k Ines\u0119 ir D\u017eon\u0105.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6562b7b e-flex e-con-boxed e-con e-parent\" data-id=\"6562b7b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d5dc51d elementor-widget elementor-widget-shortcode\" data-id=\"d5dc51d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"section\" data-elementor-id=\"20957\" class=\"elementor elementor-20957\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div class=\"elementor-element elementor-element-acd72f3 e-flex e-con-boxed e-con e-parent\" data-id=\"acd72f3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a7fada elementor-widget elementor-widget-heading\" data-id=\"2a7fada\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Kas naujo \u012fmon\u0117je \u201eTilde\u201c\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cafb956 e-flex e-con-boxed e-con e-parent\" data-id=\"cafb956\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-84bcf49 elementor-grid-4 elementor-posts--align-left e-transform elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-widget elementor-widget-posts\" data-id=\"84bcf49\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;classic_columns&quot;:&quot;4&quot;,&quot;classic_row_gap&quot;:{&quot;unit&quot;:&quot;em&quot;,&quot;size&quot;:1.5,&quot;sizes&quot;:[]},&quot;classic_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;em&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;em&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_columns_tablet&quot;:&quot;2&quot;,&quot;classic_columns_mobile&quot;:&quot;1&quot;,&quot;_transform_translateX_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.classic\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-classic elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-22725 post type-post status-publish format-standard has-post-thumbnail hentry category-news\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/test.tilde.ai\/lt\/news\/tilde-and-unesco-partner-to-break-language-barriers-in-small-island-developing-states\/\" tabindex=\"-1\">\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/12\/UNESCO_baneris_1024x683_2-1-1.png\" class=\"attachment-full size-full wp-image-22726\" alt=\"\" srcset=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/12\/UNESCO_baneris_1024x683_2-1-1.png 1024w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/12\/UNESCO_baneris_1024x683_2-1-1-300x200.png 300w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/12\/UNESCO_baneris_1024x683_2-1-1-768x512.png 768w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/12\/UNESCO_baneris_1024x683_2-1-1-18x12.png 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/test.tilde.ai\/lt\/news\/tilde-and-unesco-partner-to-break-language-barriers-in-small-island-developing-states\/\">\n\t\t\t\t\u201eTilde\u201c ir UNESCO partneris, siekiantis \u012fveikti kalbos barjerus ma\u017eose besivystan\u010diose sal\u0173 valstyb\u0117se\u00a0\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-20624 post type-post status-publish format-standard has-post-thumbnail hentry category-news\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/test.tilde.ai\/lt\/news\/ai-translation-for-ukraine\/\" tabindex=\"-1\">\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1703\" src=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/10\/GG05588-min-scaled.jpg\" class=\"attachment-full size-full wp-image-20625\" alt=\"Art\u016brs Vasi\u013cevskis simboli\u0161kai perdav\u0117 AI pagrindu veikian\u010di\u0105 vertimo platform\u0105 Ukrainos ambasadai Latvijoje\" srcset=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/10\/GG05588-min-scaled.jpg 2560w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/10\/GG05588-min-300x200.jpg 300w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/10\/GG05588-min-1024x681.jpg 1024w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/10\/GG05588-min-768x511.jpg 768w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/10\/GG05588-min-1536x1022.jpg 1536w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/10\/GG05588-min-2048x1363.jpg 2048w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/10\/GG05588-min-18x12.jpg 18w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/test.tilde.ai\/lt\/news\/ai-translation-for-ukraine\/\">\n\t\t\t\tLatvijos sukurta AI vertimo priemon\u0117, skirta pad\u0117ti Ukrainai \u012fstoti \u012f ES\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-20213 post type-post status-publish format-standard has-post-thumbnail hentry category-news\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/test.tilde.ai\/lt\/news\/tilde-releases-tildeopen-llm\/\" tabindex=\"-1\">\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1707\" src=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/09\/Monitor_Hugging_Face_1-scaled.jpg\" class=\"attachment-full size-full wp-image-20214\" alt=\"Pavadinimo vaizdas su ekrano apkabinama veido platforma\" srcset=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/09\/Monitor_Hugging_Face_1-scaled.jpg 2560w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/09\/Monitor_Hugging_Face_1-300x200.jpg 300w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/09\/Monitor_Hugging_Face_1-1024x683.jpg 1024w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/09\/Monitor_Hugging_Face_1-768x512.jpg 768w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/09\/Monitor_Hugging_Face_1-1536x1024.jpg 1536w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/09\/Monitor_Hugging_Face_1-2048x1365.jpg 2048w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/09\/Monitor_Hugging_Face_1-18x12.jpg 18w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/test.tilde.ai\/lt\/news\/tilde-releases-tildeopen-llm\/\">\n\t\t\t\tTilde publikavo dirbtinio intelekto model\u012f Europos kalboms TildeOpen LLM\u00a0\u00a0\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-19394 post type-post status-publish format-standard has-post-thumbnail hentry category-blog category-llm\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/test.tilde.ai\/lt\/blog\/human-level-ai-scientific-breakthroughs\/\" tabindex=\"-1\">\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"476\" src=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/06\/Jurgita_blogam.jpg\" class=\"attachment-full size-full wp-image-19397\" alt=\"Jurgita Kapo\u010di\u016bte-Dzikiene\" srcset=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/06\/Jurgita_blogam.jpg 800w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/06\/Jurgita_blogam-300x179.jpg 300w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/06\/Jurgita_blogam-768x457.jpg 768w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/06\/Jurgita_blogam-18x12.jpg 18w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/test.tilde.ai\/lt\/blog\/human-level-ai-scientific-breakthroughs\/\">\n\t\t\t\t\u017dmogaus lygio DI: kokie moksliniai prover\u017eiai vyksta?\u00a0\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Kur\u012f laik\u0105 mes laisvai kalb\u0117jom\u0117s ir kasdien susitikdavome su virtualiais pad\u0117j\u0117jais ar pokalbi\u0173 robotais: jie priima m\u016bs\u0173 klientus \u012f interneto svetaines arba<\/p>","protected":false},"author":2,"featured_media":9274,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[129,102],"tags":[103],"class_list":["post-9268","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-chatbots","category-case-study","tag-ai-chatbots"],"_links":{"self":[{"href":"https:\/\/test.tilde.ai\/lt\/wp-json\/wp\/v2\/posts\/9268","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test.tilde.ai\/lt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test.tilde.ai\/lt\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test.tilde.ai\/lt\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/test.tilde.ai\/lt\/wp-json\/wp\/v2\/comments?post=9268"}],"version-history":[{"count":0,"href":"https:\/\/test.tilde.ai\/lt\/wp-json\/wp\/v2\/posts\/9268\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test.tilde.ai\/lt\/wp-json\/wp\/v2\/media\/9274"}],"wp:attachment":[{"href":"https:\/\/test.tilde.ai\/lt\/wp-json\/wp\/v2\/media?parent=9268"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test.tilde.ai\/lt\/wp-json\/wp\/v2\/categories?post=9268"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test.tilde.ai\/lt\/wp-json\/wp\/v2\/tags?post=9268"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}