{"id":9098,"date":"2021-09-26T13:21:20","date_gmt":"2021-09-26T13:21:20","guid":{"rendered":"https:\/\/test.tilde.ai\/?p=9098"},"modified":"2025-11-30T18:30:05","modified_gmt":"2025-11-30T16:30:05","slug":"from-e-gov-to-i-gov-ai-powered-public-governance-in-latvia","status":"publish","type":"post","link":"https:\/\/test.tilde.ai\/lt\/case-study\/from-e-gov-to-i-gov-ai-powered-public-governance-in-latvia\/","title":{"rendered":"Nuo e-gov iki i-gov: AI Powered Public governance Latvijoje"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"9098\" class=\"elementor elementor-9098\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f0ad205 e-flex e-con-boxed e-con e-parent\" data-id=\"f0ad205\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21d539b elementor-widget elementor-widget-shortcode\" data-id=\"21d539b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"page\" data-elementor-id=\"21097\" class=\"elementor elementor-21097\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58a3430b e-flex e-con-boxed e-con e-parent\" data-id=\"58a3430b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d2f31d9 elementor-widget elementor-widget-shortcode\" data-id=\"6d2f31d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><nav aria-label=\"duonos trupiniai\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Pagrindinis<\/span><\/p><\/nav><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3856ae94 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"3856ae94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Nuo e-gov iki i-gov: AI Powered Public governance Latvijoje<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23eb1b5c elementor-align-center elementor-mobile-align-left elementor-widget elementor-widget-post-info\" data-id=\"23eb1b5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-1935125 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/test.tilde.ai\/lt\/2021\/09\/26\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>2021 m. rugs\u0117jo 26 d.<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-343074d3 e-flex e-con-boxed e-con e-parent\" data-id=\"343074d3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1aede4a9 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"1aede4a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:2,&quot;sizes&quot;:[]},&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:80}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1344\" height=\"455\" src=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/linkedin-sales-solutions-0QvTyp0gH3A-unsplash.jpg\" class=\"attachment-full size-full wp-image-9099\" alt=\"\" srcset=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/linkedin-sales-solutions-0QvTyp0gH3A-unsplash.jpg 1344w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/linkedin-sales-solutions-0QvTyp0gH3A-unsplash-300x102.jpg 300w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/linkedin-sales-solutions-0QvTyp0gH3A-unsplash-1024x347.jpg 1024w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/linkedin-sales-solutions-0QvTyp0gH3A-unsplash-768x260.jpg 768w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/linkedin-sales-solutions-0QvTyp0gH3A-unsplash-18x6.jpg 18w\" sizes=\"(max-width: 1344px) 100vw, 1344px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cfe3965 e-flex e-con-boxed e-con e-parent\" data-id=\"cfe3965\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-20955247 elementor-widget elementor-widget-text-editor\" data-id=\"20955247\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<h4 class=\"wp-block-heading\">Nacionalini\u0173 vyriausybi\u0173 skaitmeniniai i\u0161\u0161\u016bkiai<\/h4>\n\n<p>Viso pasaulio vyriausyb\u0117s susiduria su daugybe skaitmenini\u0173 i\u0161\u0161\u016bki\u0173. Informacijos ir e. paslaug\u0173 prieinamumas yra pa\u010diame \u0161io s\u0105ra\u0161o vir\u0161uje, nes informacijos gavimas i\u0161 karto tapo \u201enauju \u012fprastu\u201c. Be to, yra ma\u017eiau ry\u0161io kanal\u0173, nes koronaviruso pandemijos metu niekas nenori laukti eil\u0117je ar asmeni\u0161kai su kuo nors susitikti.<\/p>\n<p>\u00a0<\/p>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"709\" height=\"300\" class=\"wp-image-9102\" src=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/hugoo1.jpg\" alt=\"\" srcset=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/hugoo1.jpg 709w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/hugoo1-300x127.jpg 300w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/hugoo1-18x8.jpg 18w\" sizes=\"(max-width: 709px) 100vw, 709px\" \/><\/figure>\n<p>\u00a0<\/p>\n\n<p>Be to, yra daug pana\u0161i\u0173 pasikartojan\u010di\u0173 pra\u0161ym\u0173 d\u0117l \u012fvairi\u0173 tem\u0173, kurioms reikia daug valand\u0173 klient\u0173 aptarnavimo laiko. S\u0105ra\u0161as t\u0119siamas, o vyriausybin\u0117s institucijos turi prisitaikyti prie \u0161i\u0173 i\u0161\u0161\u016bki\u0173 ir padaryti vie\u0161\u0105 informacij\u0105 ir e. paslaugas prieinamas ir lengvai naudojamas visiems savo klientams.<\/p>\n<p>\u00a0<\/p>\n\n<p>Taip pat reik\u0117t\u0173 atsi\u017evelgti \u012f ma\u017eesni\u0173 kalb\u0173 bendruomeni\u0173, susidurian\u010di\u0173 su ilgalaike skaitmeninio i\u0161nykimo rizika, galimybes naudotis technologijomis ir priemon\u0117mis. Taigi technologini\u0173 gali\u0173 suteikimas yra sprendimas i\u0161laikyti stipr\u0173 bals\u0105 ir palaikyti tam tikr\u0105 kalb\u0105 skaitmeniniame am\u017eiuje.<\/p>\n<p>\u00a0<\/p>\n\n<h4 class=\"wp-block-heading\">Sprendimas \u2013 \u201ee-Gov\u201c platforma, skirta pokalbi\u0173 robot\u0173 k\u016brimui<\/h4>\n\n<p>AI pagrindu veikiantys pokalbi\u0173 robotai vie\u0161ojoje tarnyboje gali pad\u0117ti i\u0161spr\u0119sti pirmiau min\u0117tas problemas. Pokalbi\u0173 robot\u0173 k\u016brimo priemon\u0117 yra naujausias nacionalin\u0117s kalbos technologij\u0173 platformos Hugo.lv papildymas, kur\u012f glaud\u017eiai bendradarbiaudama su kult\u016bros informacini\u0173 sistem\u0173 centru (KISC) ir \u201eMicrosoft Latvia\u201c suk\u016br\u0117 kalb\u0173 technologij\u0173 bendrov\u0117 \u201eTilde\u201c.<\/p>\n\n<p>\u00a0<\/p>\n<p>\u201eHugo.lv\u201c si\u016blo ma\u0161ininio vertimo ir terminologijos paslaugas, kalbos atpa\u017einim\u0105 ir sintez\u0117s integravim\u0105, taip pat aplink\u0105, kurioje pl\u0117tojami pagal latvi\u0173 kalb\u0105 pritaikyti kalbiniai AI agentai. Visa tai yra puikus sprendimas ne tik Europos S\u0105jungos, bet ir kit\u0173 \u0161ali\u0173 klientams.<\/p>\n<p>\u00a0<\/p>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"709\" height=\"300\" class=\"wp-image-9103\" src=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/hugoo2.jpg\" alt=\"\" srcset=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/hugoo2.jpg 709w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/hugoo2-300x127.jpg 300w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/hugoo2-18x8.jpg 18w\" sizes=\"(max-width: 709px) 100vw, 709px\" \/><\/figure>\n\n<p>\u00a0<\/p>\n<p>Bendra pokalbi\u0173 robot\u0173 k\u016brimo platforma yra prieinama visoms vyriausybin\u0117ms institucijoms ir yra Latvijos vie\u0161\u0173j\u0173 virtuali\u0173j\u0173 agent\u0173 namai. \u0160ie AI darbuotojai, kurie niekada nedirba Tir\u0117je keliose vyriausybin\u0117se \u012fstaigose ir palaiko t\u016bkstan\u010dius klient\u0173 24\/7, teikdami patarimus ir informacij\u0105 \u012fvairiomis temomis. Dauguma Latvijos vie\u0161ojo sektoriaus pokalbi\u0173 svetaini\u0173 yra alternatyvus ry\u0161i\u0173 kanalas ir savitarnos priemon\u0117, kuria naudodamiesi lankytojai gauna atsakymus \u012f DUK ir nar\u0161o vyriausyb\u0117s biurokratij\u0105. \u0160ie pokalbi\u0173 robotai taip pat yra tiltas tarp vyriausyb\u0117s ir visuomen\u0117s.<\/p>\n<p>\u00a0<\/p>\n\n<h4 class=\"wp-block-heading\">Nauda pilie\u010diams<\/h4>\n\n<p>I\u0161manieji virtualieji agentai pagerina vartotoj\u0173 patirt\u012f palengvindami naudojim\u0105si elektronin\u0117mis paslaugomis ir u\u017etikrindami informacijos prieinamum\u0105. Kadangi i\u0161manieji pokalbi\u0173 robotai gali greitai pasiekti vie\u0161uosius duomenis, jie gali greitai atsakyti \u012f daugel\u012f klausim\u0173 bet kuriuo metu, bet kuriuo kanalu, bet kuriuo \u012frenginiu ir beveik bet kuria kalba.<\/p>\n<p>\u00a0<\/p>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"709\" height=\"300\" class=\"wp-image-9104\" src=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/hugoo3.jpg\" alt=\"\" srcset=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/hugoo3.jpg 709w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/hugoo3-300x127.jpg 300w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/hugoo3-18x8.jpg 18w\" sizes=\"(max-width: 709px) 100vw, 709px\" \/><\/figure>\n<p>\u00a0<\/p>\n\n<p>AI maitinami nat\u016braliosios kalbos apdorojimo ir supratimo algoritmai, naudojami mokyti robotus apdoroti laisvai formuluojamas teksto \u012fvestis ir reaguoti nat\u016brali\u0105ja kalba, padaro \u0161\u012f \u017emogaus ir ma\u0161inos ry\u0161\u012f intuityv\u0173, nat\u016bral\u0173 ir pana\u0161\u0173 \u012f \u017emog\u0173. Lankytojai gali sutaupyti laiko ir i\u0161vengti nusivylimo, nes jiems nereikia ie\u0161koti tinkamo asmens ar vie\u0161osios agent\u016bros arba laukti eil\u0117je prie vie\u0161ojo biuro ar telefonu \u2013 virtualusis asistentas visada yra ten ir visada pasireng\u0119s pad\u0117ti.<\/p>\n<p>\u00a0<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Latvijos kaimo paramos tarnybos Ieva virtualusis asistentas pakeit\u0117 sud\u0117ting\u0173 tem\u0173 paai\u0161kinimo klientams b\u016bd\u0105<\/li>\n\n<li>Prad\u0117jus dirbti virtualiajam pad\u0117j\u0117jui, kuris leido pagerinti \u0161ios nacionalin\u0117s finans\u0173 \u012fstaigos \u012fvaizd\u012f visuomen\u0117je, suma\u017e\u0117jo skund\u0173 d\u0117l informacijos prieinamumo Latvijos banke skai\u010dius.<\/li>\n\n<li>Latvijos valstybinis radijo ir televizijos centras vertina tai, kad klientai visada gauna teising\u0105 ir tiksli\u0105 informacij\u0105 ir kad tai, ko jie mokomi savo pokalbi\u0173 roboto \u201eSignes\u201c, niekada nebus pamir\u0161ta ar neteisingai interpretuojama<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n\n<h4 class=\"wp-block-heading\">Nauda klient\u0173 aptarnavimo darbuotojams<\/h4>\n\n<p>B\u016bdami pa\u017eangios darbo vietos Ekosistemos dalimi, intelektiniai pokalbi\u0173 robotai yra vertingas priedas prie pa\u017eangi\u0173 \u201ee-Gov\u201c paslaug\u0173 ir gali pad\u0117ti sutaupyti t\u016bkstan\u010dius klient\u0173 aptarnavimo skyriaus darbuotoj\u0173 valand\u0173, nes jie gali efektyviai apdoroti daugyb\u0119 vartotoj\u0173 u\u017eklaus\u0173.<\/p>\n<p>\u00a0<\/p>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"709\" height=\"300\" class=\"wp-image-9105\" src=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/hugoo4.jpg\" alt=\"\" srcset=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/hugoo4.jpg 709w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/hugoo4-300x127.jpg 300w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/hugoo4-18x8.jpg 18w\" sizes=\"(max-width: 709px) 100vw, 709px\" \/><\/figure>\n<p>\u00a0<\/p>\n\n<p>Latvijos valstybinis radijo ir televizijos centras yra geras pavyzdys \u2013 j\u0173 pokalbi\u0173 robotas Signes r\u016bpinasi daugiau nei 25% klient\u0173 palaikymu ir kitais tyrimais, i\u0161laisvinan\u010diais daugiau nei vien\u0105 \u017emog\u0173. \u201eSigne\u201c ind\u0117lis ypa\u010d pastebimas prasid\u0117jus pasaulinei pandemijai, o klient\u0173 u\u017eklaus\u0173 skai\u010dius padid\u0117jo 3-4 kartus, palyginti su prie\u0161 pandemij\u0105 buvusiu lygiu. Naujos kalbin\u0117s AI technologijos taip pat sukuria naujas karjeros ir savirealizacijos galimybes ir net naujas profesijas, pvz., pokalbi\u0173 robot\u0173 trenerio arba pokalbi\u0173 robot\u0173 dialogo dizainerio:<\/p>\n<p>\u00a0<\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201eNaujos technologijos suteikia galimyb\u0119 perkvalifikuoti \u012fg\u016bd\u017eius, \u012fgyti nauj\u0173 \u012fg\u016bd\u017ei\u0173 ir i\u0161pl\u0117sti savo vaidmen\u012f. Nuo tada, kai tapau robot\u0173 treneriu, a\u0161 patobulinau savo visuomeninio kalb\u0117jimo ir valdymo \u012fg\u016bd\u017eius ir labai susidom\u0117jau technologijomis,<\/p>\n<cite>Vikija Bergmane,<br \/><\/cite><cite>pirmasis Latvijos vyriausyb\u0117s lektori\u0173 treneris<\/cite><\/blockquote>\n\n<ul class=\"wp-block-list\">\n<li>Latvijos bankas taip pat naudojasi savo virtualiais pad\u0117j\u0117jais kaip gerai organizuota \u017eini\u0173 baze, kuri ypa\u010d naudinga \u012fdarbinant naujus darbuotojus<\/li>\n\n<li>Valstybin\u0117s mokes\u010di\u0173 inspekcijos atstovas taip pat yra vertingas klient\u0173 analiz\u0117s duomen\u0173 \u0161altinis, nes padeda rinkti duomenis klientams aktualiausiais klausimais, da\u017eniausiai jiems kylan\u010diomis problemomis ir temomis, kurias reikia i\u0161samiau paai\u0161kinti kitais ry\u0161i\u0173 kanalais.<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n\n<h4 class=\"wp-block-heading\">Nauda \u012fmon\u0117ms<\/h4>\n\n<p>Vyriausybiniai pokalbi\u0173 robotai taip pat padeda \u012fmon\u0117ms teikti virtualias e-Gov paslaugas, t. y. registruoti \u012fmon\u0119, pasira\u0161yti dokumentus saugiu elektroniniu para\u0161u ir net pildyti bei pateikti mokes\u010di\u0173 deklaracijas.<\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u00a0<\/p>\n<p>\u201ePokalbi\u0173 ai sprendim\u0173 \u012fdiegimas palengvina per\u0117jim\u0105 nuo e-Gov prie I-Gov, kai i\u0161manieji virtualieji agentai ne tik padeda savo verslo vartotojams rasti informacij\u0105 ir atsakyti \u012f klausimus, bet ir leid\u017eia kitoms vie\u0161osioms el. tarnyboms imtis tolesni\u0173 veiksm\u0173, susijusi\u0173 su tuo pa\u010diu pokalbiu su robotu,\u201c<\/p>\n<cite>Kaspars Kauli\u0146\u0161,<br \/>Tild\u0117s verslo pl\u0117tros direktorius<\/cite><\/blockquote>\n\n<h4 class=\"wp-block-heading\">Kylan\u010di\u0173 vie\u0161\u0173j\u0173 pokalbi\u0173 robot\u0173 skai\u010dius<\/h4>\n\n<p>2020 m., daugiausia d\u0117l COVID-19 pandemij\u0173 ir vis did\u0117jan\u010dio visuomen\u0117s pritarimo PG paremtiems sprendimams, pasteb\u0117jome, kad labai i\u0161augo pokalbi\u0173 robot\u0173 populiarumas \u012fvairiose vie\u0161osiose \u012fstaigose: met\u0173 prad\u017eioje prie komandos prisijung\u0117 3 nauji pokalbi\u0173 robotai, o \u0161iuo metu daugiau kaip 10 virtuali\u0173j\u0173 agent\u0173 armija kasdien aptarnauja daugiau kaip 2000 klient\u0173 ir padeda vie\u0161iesiems naudotojams daugiau kaip 6100 tem\u0173. Beveik 40 vie\u0161\u0173j\u0173 \u012fstaig\u0173 \u012f savo interneto svetaines \u012ftrauk\u0117 pokalbi\u0173 agentus, kad teikt\u0173 nuosekli\u0105, gerai strukt\u016bruot\u0105 ir lengvai prieinam\u0105 param\u0105 24\/7.<\/p>\n<p>\u00a0<\/p>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"709\" height=\"300\" class=\"wp-image-9106\" src=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/hugo555.jpg\" alt=\"\" srcset=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/hugo555.jpg 709w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/hugo555-300x127.jpg 300w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/hugo555-18x8.jpg 18w\" sizes=\"(max-width: 709px) 100vw, 709px\" \/><\/figure>\n<p>\u00a0<\/p>\n\n<p>\u201eLatvijos vie\u0161ajame administravime \u012fgyvendintas svarbus ir unikalus projektas \u2013 bendradarbiaujant su kalb\u0173 technologij\u0173 bendrove \u201eTilde\u201c sukurtas naujovi\u0161kas ir modernus bendravimo su pilie\u010diais kanalas. Tai tapo \u012fmanoma d\u0117l Europos S\u0105jungos paramos ir j\u0105 vald\u0117 kult\u016bros informacini\u0173 sistem\u0173 centras. Ji remia m\u016bs\u0173 visuomen\u0119, ta\u010diau taip pat yra technologinis i\u0161\u0161\u016bkis, ver\u010diantis \u017emones \u012fsisavinti naujus \u012fpro\u010dius ir siekiantis diegti i\u0161teklius tausojant\u012f m\u0105stym\u0105 \u201e, \u2013 teigia kult\u016bros informacini\u0173 sistem\u0173 centro projekto vadovas J\u0101nis Ziedi\u0146\u0161.<\/p>\n<p>\u00a0<\/p>\n\n<h4 class=\"wp-block-heading\">Kas toliau Latvijos valstybiniams virtualiems tarnautojams<\/h4>\n\n<p>Vis labiau pastebima tendencija diegti i\u0161maniuosius pokalbi\u0173 botus arba balso botus su \u012fvairiomis technologijomis ir \u012fvairiomis funkcijomis, leid\u017eian\u010diomis pl\u0117toti s\u0105veik\u0105 su vartotojais, neapsiribojant paprastais klausim\u0173 ir atsakym\u0173 scenarijais. Augan\u010diai Latvijos vie\u0161\u0173j\u0173 pokalbi\u0173 bot\u0173 \u0161eimai gavus savo bals\u0105, atsiras daug nauj\u0173 galimybi\u0173 padaryti juos daug populiaresnius bendraujant su klientais. Virtual\u016bs asistentai bus vis da\u017eniau naudojami G2C ry\u0161iui, kad b\u016bt\u0173 i\u0161naudotas visas kalbini\u0173 AIS potencialas.<\/p>\n<p>\u00a0<\/p>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"709\" height=\"300\" class=\"wp-image-9107\" src=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/hugoo6.jpg\" alt=\"\" srcset=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/hugoo6.jpg 709w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/hugoo6-300x127.jpg 300w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/hugoo6-18x8.jpg 18w\" sizes=\"(max-width: 709px) 100vw, 709px\" \/><\/figure>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-83688a7 e-flex e-con-boxed e-con e-parent\" data-id=\"83688a7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-53f5d88 e-con-full e-flex e-con e-child\" data-id=\"53f5d88\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe234a5 elementor-widget elementor-widget-heading\" data-id=\"fe234a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u012edomu, kaip j\u016bs\u0173 organizacijoje \u012fdiegti DI?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b97bde2 elementor-widget elementor-widget-text-editor\" data-id=\"b97bde2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"qodef-m-content\">\n<div class=\"qodef-m-text\">Susisiekite su mumis \u0161iandien ir su\u017einokite, kaip m\u016bs\u0173 sprendimai gali pagerinti j\u016bs\u0173 darbo eig\u0105.<\/div>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f345db6 e-con-full e-flex e-con e-child\" data-id=\"f345db6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c04e351 elementor-widget elementor-widget-button\" data-id=\"c04e351\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/test.tilde.ai\/lt\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">U\u017esisakykite demonstracij\u0105<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d364048 e-flex e-con-boxed e-con e-parent\" data-id=\"d364048\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f09b54e elementor-widget elementor-widget-shortcode\" data-id=\"f09b54e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"section\" data-elementor-id=\"20957\" class=\"elementor elementor-20957\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div class=\"elementor-element elementor-element-acd72f3 e-flex e-con-boxed e-con e-parent\" data-id=\"acd72f3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a7fada elementor-widget elementor-widget-heading\" data-id=\"2a7fada\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Kas naujo \u012fmon\u0117je \u201eTilde\u201c\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cafb956 e-flex e-con-boxed e-con e-parent\" data-id=\"cafb956\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-84bcf49 elementor-grid-4 elementor-posts--align-left e-transform elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-widget elementor-widget-posts\" data-id=\"84bcf49\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;classic_columns&quot;:&quot;4&quot;,&quot;classic_row_gap&quot;:{&quot;unit&quot;:&quot;em&quot;,&quot;size&quot;:1.5,&quot;sizes&quot;:[]},&quot;classic_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;em&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;em&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_columns_tablet&quot;:&quot;2&quot;,&quot;classic_columns_mobile&quot;:&quot;1&quot;,&quot;_transform_translateX_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.classic\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-classic elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-22725 post type-post status-publish format-standard has-post-thumbnail hentry category-news\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/test.tilde.ai\/lt\/news\/tilde-and-unesco-partner-to-break-language-barriers-in-small-island-developing-states\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/12\/UNESCO_baneris_1024x683_2-1-1.png\" class=\"attachment-full size-full wp-image-22726\" alt=\"\" srcset=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/12\/UNESCO_baneris_1024x683_2-1-1.png 1024w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/12\/UNESCO_baneris_1024x683_2-1-1-300x200.png 300w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/12\/UNESCO_baneris_1024x683_2-1-1-768x512.png 768w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/12\/UNESCO_baneris_1024x683_2-1-1-18x12.png 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/test.tilde.ai\/lt\/news\/tilde-and-unesco-partner-to-break-language-barriers-in-small-island-developing-states\/\" >\n\t\t\t\t\u201eTilde\u201c ir UNESCO partneris, siekiantis \u012fveikti kalbos barjerus ma\u017eose besivystan\u010diose sal\u0173 valstyb\u0117se\u00a0\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-20624 post type-post status-publish format-standard has-post-thumbnail hentry category-news\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/test.tilde.ai\/lt\/news\/ai-translation-for-ukraine\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1703\" src=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/10\/GG05588-min-scaled.jpg\" class=\"attachment-full size-full wp-image-20625\" alt=\"Art\u016brs Vasi\u013cevskis simboli\u0161kai perdav\u0117 AI pagrindu veikian\u010di\u0105 vertimo platform\u0105 Ukrainos ambasadai Latvijoje\" srcset=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/10\/GG05588-min-scaled.jpg 2560w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/10\/GG05588-min-300x200.jpg 300w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/10\/GG05588-min-1024x681.jpg 1024w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/10\/GG05588-min-768x511.jpg 768w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/10\/GG05588-min-1536x1022.jpg 1536w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/10\/GG05588-min-2048x1363.jpg 2048w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/10\/GG05588-min-18x12.jpg 18w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/test.tilde.ai\/lt\/news\/ai-translation-for-ukraine\/\" >\n\t\t\t\tLatvijos sukurta AI vertimo priemon\u0117, skirta pad\u0117ti Ukrainai \u012fstoti \u012f ES\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-20213 post type-post status-publish format-standard has-post-thumbnail hentry category-news\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/test.tilde.ai\/lt\/news\/tilde-releases-tildeopen-llm\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1707\" src=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/09\/Monitor_Hugging_Face_1-scaled.jpg\" class=\"attachment-full size-full wp-image-20214\" alt=\"Pavadinimo vaizdas su ekrano apkabinama veido platforma\" srcset=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/09\/Monitor_Hugging_Face_1-scaled.jpg 2560w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/09\/Monitor_Hugging_Face_1-300x200.jpg 300w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/09\/Monitor_Hugging_Face_1-1024x683.jpg 1024w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/09\/Monitor_Hugging_Face_1-768x512.jpg 768w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/09\/Monitor_Hugging_Face_1-1536x1024.jpg 1536w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/09\/Monitor_Hugging_Face_1-2048x1365.jpg 2048w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/09\/Monitor_Hugging_Face_1-18x12.jpg 18w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/test.tilde.ai\/lt\/news\/tilde-releases-tildeopen-llm\/\" >\n\t\t\t\tTilde publikavo dirbtinio intelekto model\u012f Europos kalboms TildeOpen LLM\u00a0\u00a0\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-19394 post type-post status-publish format-standard has-post-thumbnail hentry category-blog category-llm\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/test.tilde.ai\/lt\/blog\/human-level-ai-scientific-breakthroughs\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"476\" src=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/06\/Jurgita_blogam.jpg\" class=\"attachment-full size-full wp-image-19397\" alt=\"Jurgita Kapo\u010di\u016bte-Dzikiene\" srcset=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/06\/Jurgita_blogam.jpg 800w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/06\/Jurgita_blogam-300x179.jpg 300w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/06\/Jurgita_blogam-768x457.jpg 768w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/06\/Jurgita_blogam-18x12.jpg 18w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/test.tilde.ai\/lt\/blog\/human-level-ai-scientific-breakthroughs\/\" >\n\t\t\t\t\u017dmogaus lygio DI: kokie moksliniai prover\u017eiai vyksta?\u00a0\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Nacionalini\u0173 vyriausybi\u0173 skaitmeniniai i\u0161\u0161\u016bkiai viso pasaulio vyriausyb\u0117s susiduria su daugeliu skaitmenini\u0173 i\u0161\u0161\u016bki\u0173. Informacijos ir e. paslaug\u0173 prieinamumas yra svarbiausias<\/p>","protected":false},"author":2,"featured_media":9099,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[129,102],"tags":[103],"class_list":["post-9098","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-chatbots","category-case-study","tag-ai-chatbots"],"_links":{"self":[{"href":"https:\/\/test.tilde.ai\/lt\/wp-json\/wp\/v2\/posts\/9098","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test.tilde.ai\/lt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test.tilde.ai\/lt\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test.tilde.ai\/lt\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/test.tilde.ai\/lt\/wp-json\/wp\/v2\/comments?post=9098"}],"version-history":[{"count":0,"href":"https:\/\/test.tilde.ai\/lt\/wp-json\/wp\/v2\/posts\/9098\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test.tilde.ai\/lt\/wp-json\/wp\/v2\/media\/9099"}],"wp:attachment":[{"href":"https:\/\/test.tilde.ai\/lt\/wp-json\/wp\/v2\/media?parent=9098"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test.tilde.ai\/lt\/wp-json\/wp\/v2\/categories?post=9098"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test.tilde.ai\/lt\/wp-json\/wp\/v2\/tags?post=9098"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}