{"id":17050,"date":"2024-10-18T13:29:13","date_gmt":"2024-10-18T13:29:13","guid":{"rendered":"https:\/\/test.tilde.ai\/?p=17050"},"modified":"2025-10-01T09:51:18","modified_gmt":"2025-10-01T09:51:18","slug":"ai-chatbot-in-waste-management","status":"publish","type":"post","link":"https:\/\/test.tilde.ai\/lt\/case-study\/ai-chatbot-in-waste-management\/","title":{"rendered":"\u201eAr paimsi mano skrudintuv\u0105?\u201c Pokalbiai su DI apie atliek\u0173 tvarkym\u0105\u00a0"},"content":{"rendered":"<p><strong><a href=\"https:\/\/www.getlini.lv\" target=\"_blank\" rel=\"noopener\">\u201eGetli\u0146i EKO\u201c<\/a>reik\u0117jo sprendimo, kaip suma\u017einti savo klient\u0173 aptarnavimo komandos darbo kr\u016bv\u012f, automatizuojant atsakymus \u012f da\u017eniausiai u\u017eduodamus klausimus. Ta\u010diau ji nenor\u0117jo aukoti atsakym\u0173 kokyb\u0117s ir tikslumo.&nbsp;&nbsp;&nbsp;<\/strong><\/p>\n\n\n\n<p>\u0160iuo tikslu ji papra\u0161\u0117 \u201eTilde\u201c sukurti Getl\u012bna \u2013 did\u017eiuoju kalbos modeliu (LLM) gr\u012fst\u0105 <a href=\"https:\/\/test.tilde.ai\/lt\/ai-chatbots\/\">virtuali\u0105j\u0105 asistent\u0119,<\/a> geban\u010di\u0105 teikti tikslius atsakymus \u012fvairiomis temomis, \u012fskaitant atliek\u0173 \u0161alinim\u0105 ir perdirbim\u0105.\u00a0<\/p>\n\n\n\n<div class=\"wp-block-qi-blocks-spacer qodef-block-container qodef-block-21773554\"><div class=\"qi-block-spacer qodef-block qodef-m\"><\/div><\/div>\n\n\n\n<p style=\"font-size:20px\"><strong>Klientas:<\/strong> \u201eGetli\u0146i EKO\u201c&nbsp;&nbsp;<\/p>\n\n\n\n<p style=\"font-size:20px\"><strong>Pramon\u0117s \u0161aka: <\/strong>Atliek\u0173 tvarkymas&nbsp;&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-qi-blocks-spacer qodef-block-container qodef-block-a99be85b\"><div class=\"qi-block-spacer qodef-block qodef-m\"><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Duodam \u0161iuk\u0161li\u0173 \u2013 gaunam \u0161iuk\u0161li\u0173. Svarbiausia teisingi duomenys&nbsp;&nbsp;<\/h2>\n\n\n\n<p>Siekiant u\u017etikrinti, kad Getl\u012bna i\u0161naudot\u0173 visas did\u017eiojo kalbos modelio (LLM) galimybes, buvo svarbu sukurti tinkamai apibr\u0117\u017et\u0105 \u017eini\u0173 baz\u0119. \u017dini\u0173 baz\u0117 yra tvarkomas dokument\u0173, vadov\u0173, \u017einiatinklio turinio ir kitos aktualios informacijos rinkinys. Ji sudaro pamat\u0105 i\u0161 kurio generatyvinis DI padeda pokalbi\u0173 robotui gauti informacijos ir kurti tikslius, dinami\u0161kus atsakymus.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Be tinkamai apibr\u0117\u017etos \u017eini\u0173 baz\u0117s Getl\u012bna nepavykt\u0173 teikti teisingos arba naudingos informacijos ir jos pagalba b\u016bt\u0173 nieko verta. D\u0117l to \u201eGetli\u0146i EKO\u201c kruop\u0161\u010diai atrinko tinkamus dokumentus savo \u017eini\u0173 bazei, o \u201eTilde\u201c pasir\u016bpino, kad jie b\u016bt\u0173 teisingai apdoroti ir indeksuoti.<\/p>\n\n\n\n<div class=\"wp-block-qi-blocks-spacer qodef-block-container qodef-block-27d0baff\"><div class=\"qi-block-spacer qodef-block qodef-m\"><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Daugiau nei \u0161iaip DUK robotas&nbsp;&nbsp;<\/h2>\n\n\n\n<p>Kadangi Getl\u012bna veikia LLM pagrindu, pokalbi\u0173 robotas gali suprasti vartotojo ketinimus ir sugeneruoti tiksl\u0173 atsakym\u0105, remdamasis savo \u017eini\u0173 baze, d\u0117l to jis gerokai skiriasi nuo tradicini\u0173 robot\u0173, kurie veikia i\u0161 anksto nustatyt\u0173 sprendim\u0173 med\u017ei\u0173 principu. Vartotojui atsidarius pokalbi\u0173 lang\u0105, Getl\u012bna pasi\u016blo tris pagrindines temas \u2013 atliek\u0173 \u0161alinimas, parduotuv\u0117s prek\u0117s ir ekskursijos \u2013 bet yra pakankami lanksti, kad atsakyt\u0173 \u012f nenumatytus klausimus.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Pavyzd\u017eiui, Getl\u012bna gali atsakyti \u012f tokius ne\u012fprastus klausimus, kaip \u201eAr paimsi mano skrudintuv\u0105?\u201c arba \u201eKiek kainuoja priduoti sof\u0105?\u201c. Nors tradicinis robotas gali tiesiog nurodyti bendr\u0105 tonos kain\u0105 u\u017e sofos i\u0161metim\u0105, Getl\u012bna apskai\u010diuoja kain\u0105 pagal sofos svor\u012f. LLM suteikia Getl\u012bna galimyb\u0119 atlikti tokius skai\u010diavimus ir sugeneruoti dinami\u0161kus, individualius atsakymus pagal pateiktus duomenis. <\/p>\n\n\n\n<div class=\"wp-block-qi-blocks-spacer qodef-block-container qodef-block-863bd0b3\"><div class=\"qi-block-spacer qodef-block qodef-m\"><\/div><\/div>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"469\" data-id=\"17054\" src=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/10\/Case-study-vizuali-2-1024x469.png\" alt=\"\" class=\"wp-image-17054\" srcset=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/10\/Case-study-vizuali-2-1024x469.png 1024w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/10\/Case-study-vizuali-2-300x138.png 300w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/10\/Case-study-vizuali-2-768x352.png 768w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/10\/Case-study-vizuali-2-18x8.png 18w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/10\/Case-study-vizuali-2.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/figure>\n\n\n\n<div class=\"wp-block-qi-blocks-spacer qodef-block-container qodef-block-86f89b1b\"><div class=\"qi-block-spacer qodef-block qodef-m\"><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Kaip LLM suteikia Getl\u012bna daugiau i\u0161manumo&nbsp;<\/h2>\n\n\n\n<p>Be geb\u0117jimo suprasti ir nat\u016braliai atsakyti \u012f vartotojo u\u017eklausas, d\u0117l LLM technologijos Getl\u012bna taip pat gali:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Atskirti vartotojo kategorij\u0105 (juridinis ar fizinis asmuo) ir nurodyti atitinkam\u0105 kain\u0105 bei darbo valandas;&nbsp;&nbsp;<\/li>\n\n\n\n<li>Pad\u0117ti vartotojams \u012fvertinti, ar jie gali apsilankyti parduotuv\u0117je arba priduoti atliekas pagal esam\u0105 dat\u0105 ir paros laik\u0105;&nbsp;<\/li>\n\n\n\n<li>Si\u0173sti gamini\u0173 atvaizdus, jei vartotojai domisi konkre\u010diomis prek\u0117mis, pavyzd\u017eiui, parduotuv\u0117je si\u016blomais augalais;<\/li>\n\n\n\n<li>Teikti nuorodas \u012f aktualius \u0161altinius, kad vartotojai gal\u0117t\u0173 rasti tikslios informacijos.&nbsp;&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-qi-blocks-spacer qodef-block-container qodef-block-ef216330\"><div class=\"qi-block-spacer qodef-block qodef-m\"><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Netrukus ji prabils&nbsp;<\/h2>\n\n\n\n<p>\u0160iuo metu \u201eTilde\u201c bendradarbiauja su \u201eGetlini EKO\u201c, kad Getl\u012bna geb\u0117t\u0173 bendrauti ir balsu. Netrukus vartotojai gal\u0117s pasikalb\u0117ti su virtualiuoju asistentu realiuoju laiku, <a href=\"https:\/\/test.tilde.ai\/lt\/voice-synthesis\/\">nes robotas gal\u0117s sugeneruoti atsakym\u0105 ir j\u012f perskaityti balsu.<\/a> Be to, vartotojai gal\u0117s gauti bet kurio tekstinio ar balso pokalbio nuora\u0161\u0105 el. pa\u0161tu po konsultacijos.&nbsp;&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-qi-blocks-spacer qodef-block-container qodef-block-35cc4fa7\"><div class=\"qi-block-spacer qodef-block qodef-m\"><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Greitesnis ir veiksmingesnis klient\u0173 palaikymas su DI&nbsp;&nbsp;<\/h2>\n\n\n\n<p>Getl\u012bna \u012frod\u0117, kad yra vertinga \u201eGetli\u0146i EKO\u201c pagalbinink\u0117, teikianti tikslius tinkamo konteksto atsakymus, ir s\u0117kmingai suma\u017eina palaikymo komandos darbo kr\u016bv\u012f.&nbsp;&nbsp;<\/p>\n\n\n\n<p>\u012emon\u0117s, siekian\u010dios optimizuoti savo klient\u0173 aptarnavimo operacijas, gali gauti \u017eenklios naudos i\u0161 DI pokalbi\u0173 robot\u0173, nes jie u\u017etikrina darbo na\u0161um\u0105 ir klient\u0173 pasitenkinim\u0105. Tinkamai sukurtas ir apmokytas DI gali reik\u0161mingai prisid\u0117ti prie \u012fmon\u0117s s\u0117km\u0117s.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Prisimindama Getl\u012bna projekto k\u016brim\u0105, galiu pasakyti, kad \u0161is procesas buvo kupinas nauj\u0173 \u017eini\u0173, i\u0161\u0161\u016bki\u0173 ir galiausiai naudos. D\u017eiaugiuosi, kad nusprend\u0117me bendradarbiauti su \u201eTilde\u201c, kurios specialistai uoliai vykd\u0117 m\u016bs\u0173 pra\u0161ymus ir reguliariai koregavo sprendimus. \u0160iuo bendru darbu suk\u016br\u0117me nuostabi\u0105 virtuali\u0105j\u0105 asistent\u0119 Getl\u012bna. A\u010di\u016b!&nbsp;&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-qi-blocks-spacer qodef-block-container qodef-block-031d34ee\"><div class=\"qi-block-spacer qodef-block qodef-m\"><\/div><\/div>\n\n\n\n<p><em>Klient\u0173 aptarnavimo specialist\u0117 Santa Peiraga&nbsp;&nbsp;&nbsp;<\/em><\/p>\n<\/blockquote>\n\n\n\n<div class=\"wp-block-qi-blocks-spacer qodef-block-container qodef-block-308e66cf\"><div class=\"qi-block-spacer qodef-block qodef-m\"><\/div><\/div>\n\n\n\n<div class=\"wp-block-qi-blocks-call-to-action qodef-block-container qodef-block-9c8140bb\"><div class=\"qi-block-call-to-action qodef-block qodef-m qodef-layout--standard\"><div class=\"qodef-m-inner\"><div class=\"qodef-m-content\"><h5 class=\"qodef-m-title\">\u012edomu, kaip j\u016bs\u0173 organizacijoje \u012fdiegti ai pokalbi\u0173 robotus?<\/h5><div class=\"qodef-m-text\">Susisiekite su mumis \u0161iandien ir su\u017einokite, kaip m\u016bs\u0173 ai SPRENDIMAI gali pagerinti j\u016bs\u0173 darbo eig\u0105.<\/div><\/div><div class=\"qodef-m-button\">\n<div class=\"wp-block-qi-blocks-button qodef-block-container qodef-block-03d0ab58\"><a class=\"qi-block-button qodef-block qodef-m qodef-layout--filled qodef-type--standard qodef-hover--icon-move-horizontal-short\" href=\"https:\/\/test.tilde.ai\/lt\/contact-us\/\"><span class=\"qodef-m-text\">U\u017esisakykite demonstracij\u0105<\/span><\/a><\/div>\n<\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Getli\u0146i EKO, atliek\u0173 tvarkymo bendrov\u0117 Latvijoje, pareikalavo sprendimo, kaip suma\u017einti klient\u0173 aptarnavimo komandos darbo kr\u016bv\u012f automatizuojant atsakymus \u012f \u012fprastus klausimus. Ta\u010diau jie taip pat nor\u0117jo u\u017etikrinti, kad neb\u016bt\u0173 pakenkta atsakym\u0173 kokybei ir tikslumui. Siekdamos patenkinti \u0161iuos poreikius, jos paved\u0117 Tilde pl\u0117toti Getl\u012bna, t. y. beveik [\u2026]<\/p>","protected":false},"author":2,"featured_media":17052,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[102,129],"tags":[],"class_list":["post-17050","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-study","category-ai-chatbots"],"_links":{"self":[{"href":"https:\/\/test.tilde.ai\/lt\/wp-json\/wp\/v2\/posts\/17050","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test.tilde.ai\/lt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test.tilde.ai\/lt\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test.tilde.ai\/lt\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/test.tilde.ai\/lt\/wp-json\/wp\/v2\/comments?post=17050"}],"version-history":[{"count":0,"href":"https:\/\/test.tilde.ai\/lt\/wp-json\/wp\/v2\/posts\/17050\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test.tilde.ai\/lt\/wp-json\/wp\/v2\/media\/17052"}],"wp:attachment":[{"href":"https:\/\/test.tilde.ai\/lt\/wp-json\/wp\/v2\/media?parent=17050"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test.tilde.ai\/lt\/wp-json\/wp\/v2\/categories?post=17050"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test.tilde.ai\/lt\/wp-json\/wp\/v2\/tags?post=17050"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}