{"id":9268,"date":"2023-11-08T15:13:12","date_gmt":"2023-11-08T15:13:12","guid":{"rendered":"https:\/\/test.tilde.ai\/?p=9268"},"modified":"2025-11-30T16:36:13","modified_gmt":"2025-11-30T14:36:13","slug":"more-than-just-a-chatbot-7-traits-that-make-virtual-assistants-real-personalities","status":"publish","type":"post","link":"https:\/\/test.tilde.ai\/et\/case-study\/more-than-just-a-chatbot-7-traits-that-make-virtual-assistants-real-personalities\/","title":{"rendered":"Palju enamat kui lihtsalt juturobot: 7 omadust, mis teevad virtuaalsetest assistentidest t\u00f5elised isiksused"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"9268\" class=\"elementor elementor-9268\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-389e10b e-flex e-con-boxed e-con e-parent\" data-id=\"389e10b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e2cecc6 elementor-widget elementor-widget-shortcode\" data-id=\"e2cecc6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"page\" data-elementor-id=\"21097\" class=\"elementor elementor-21097\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58a3430b e-flex e-con-boxed e-con e-parent\" data-id=\"58a3430b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d2f31d9 elementor-widget elementor-widget-shortcode\" data-id=\"6d2f31d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><nav aria-label=\"riivsai\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Avaleht<\/span><\/p><\/nav><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3856ae94 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"3856ae94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Palju enamat kui lihtsalt juturobot: 7 omadust, mis teevad virtuaalsetest assistentidest t\u00f5elised isiksused<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23eb1b5c elementor-align-center elementor-mobile-align-left elementor-widget elementor-widget-post-info\" data-id=\"23eb1b5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-1935125 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/test.tilde.ai\/et\/2023\/11\/08\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>8. november 2023<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-343074d3 e-flex e-con-boxed e-con e-parent\" data-id=\"343074d3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1aede4a9 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"1aede4a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:2,&quot;sizes&quot;:[]},&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:80}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1920\" height=\"650\" src=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/More-than-just-a-chatbot-7-traits-that-make-virtual-assistants-real-personalities.jpg\" class=\"attachment-full size-full wp-image-9274\" alt=\"\" srcset=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/More-than-just-a-chatbot-7-traits-that-make-virtual-assistants-real-personalities.jpg 1920w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/More-than-just-a-chatbot-7-traits-that-make-virtual-assistants-real-personalities-300x102.jpg 300w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/More-than-just-a-chatbot-7-traits-that-make-virtual-assistants-real-personalities-1024x347.jpg 1024w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/More-than-just-a-chatbot-7-traits-that-make-virtual-assistants-real-personalities-768x260.jpg 768w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/More-than-just-a-chatbot-7-traits-that-make-virtual-assistants-real-personalities-1536x520.jpg 1536w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/More-than-just-a-chatbot-7-traits-that-make-virtual-assistants-real-personalities-18x6.jpg 18w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-78440ec3 e-flex e-con-boxed e-con e-parent\" data-id=\"78440ec3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ac26c71 elementor-widget elementor-widget-text-editor\" data-id=\"4ac26c71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<p>\u00dcsna pikka aega oleme virtuaalsete assistentide v\u00f5i juturobotitega igap\u00e4evaselt vabalt vestelnud ja kohtunud: nad tervitavad meie kliente veebisaitidel v\u00f5i iseteenindusportaalides ning isegi vastavad meie telefonik\u00f5nedele. Kas juturobotid on lihtsalt tarkvarat\u00fckk v\u00f5i midagi muud? Milline on nende elu v\u00e4ljaspool ekraani ja telefoni l\u00fclituskilpe? Kes on need inimesed, kes neid loovad?<\/p>\n<p>\u00a0<\/p>\n\n<p>Selguse saamiseks kohtume virtuaalsete abitreeneritega. Gita Jur\u0161evska, riigihalduse keeletehnoloogiaplatvormi chatboti koolitaja\u00a0<a href=\"https:\/\/hugo.lv\/lv\" target=\"_blank\" rel=\"noreferrer noopener\">Hugo.lv<\/a>, portaalis t\u00f6\u00f6tavate virtuaalassistentide \u0112riks looja Ints Balodis\u00a0<a href=\"https:\/\/latvija.gov.lv\/Home\/\" target=\"_blank\" rel=\"noreferrer noopener\">latvija.lv<\/a>, r\u00e4\u00e4gib nende kogemustest.\u00a0<a href=\"https:\/\/lmt.lmt.lv\/kontakti\" target=\"_blank\" rel=\"noreferrer noopener\">LMT juturobot<\/a>\u00a0koolitajad Inese Opmane ja AS-i koolitaja Di\u0101na \u0160ara\u0161idze\u00a0<a href=\"https:\/\/sadalestikls.lv\/lv\" target=\"_blank\" rel=\"noreferrer noopener\">Sadales t\u012bkls<\/a>\u00a0Chatbot Valts, Liena Stepanova ning L\u00e4ti riikliku Raadio - ja Telekeskuse koolitaja\u00a0<a href=\"https:\/\/www.eparaksts.lv\/lv\/\" target=\"_blank\" rel=\"noreferrer noopener\">(LVRTC) virtuaalassistent<\/a>oma kogemusi jagab ka AIJA Jakovele T Signe.<\/p>\n<p>\u00a0<\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"478\" class=\"wp-image-9275\" src=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/1_ENG_all-bots-1024x478.jpg\" alt=\"\" srcset=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/1_ENG_all-bots-1024x478.jpg 1024w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/1_ENG_all-bots-300x140.jpg 300w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/1_ENG_all-bots-768x358.jpg 768w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/1_ENG_all-bots-18x8.jpg 18w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/1_ENG_all-bots.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">\u00a0<\/h2>\n<h4 class=\"wp-block-heading\">#1 inimese puudutus \u00e4ratab usaldust<\/h4>\n\n<p>Chatboti koolitajad on t\u00e4heldanud, et virtuaalassistentidega r\u00e4\u00e4kivad kliendid satuvad vahel segadusse ja\u00a0<strong>ei saa aru, kas vastused annab masin v\u00f5i reaalne inimene.<\/strong>\u00a0\u00dcsna tihti, nad\u00a0<strong>kasuta tasuta kollokviaalset stiili, nagu r\u00e4\u00e4giksid nad oma probleemist t\u00f5elisele konsultandile,<\/strong>\u00a0mitte lihtsalt sisestasin m\u00f5ned m\u00e4rks\u00f5nad, et mehaaniliselt infot tuua.<\/p>\n<p>\u00a0<\/p>\n\n<p>\u201c<em>Kliendid alustavad vestlust ja r\u00e4\u00e4givad p\u00e4evas\u00fcndmusest, sellest, kuidas nad \u00fcletasid t\u00e4nava ja kuidas olukord arenes: r\u00e4\u00e4gitakse k\u00f5ik \u00e4ra ja alles l\u00f5pus tekib k\u00fcsimus<\/em>,\u201d selgitab kultuuri infos\u00fcsteemide keskuse esindaja ja juturobotikoolitaja Gita Jur\u0161evska.<\/p>\n<p>\u00a0<\/p>\n\n<p>LMT Chatbot treenerid Di\u0101na ja Inese lisavad, et vahel ei saa kliendid aru, et ekraani taga pole p\u00e4ris inimest ja on isegi aeg-ajalt vabandanud. Koolitajate meelest on see t\u00f5esti naljakas: \u201e<em>\u00dche vestluse k\u00e4igus kasutas klient m\u00f5ningaid t\u00f5eliselt r\u00f5vedaid s\u00f5nu ja juturobot \u00fctles: \u201eole viisakas!\u201d ning klient vastas: \u201eMul on kahju<\/em>.\u201d\u00a0<\/p>\n\n<h2 class=\"wp-block-heading\">\u00a0<\/h2>\n<h4 class=\"wp-block-heading\">#2 m\u00e4rki<\/h4>\n\n<p>Virtuaalsed assistendid erinevad oma k\u00f5neviisilt:\u00a0<strong>nende iseloomu paljastab nende s\u00f5nade ja viisi valik.<\/strong>\u00a0N\u00e4iteks \u0112riks latvija.lv erineb selles osas teistest L\u00e4ti riigiameti juturobotitest. Ta teeb kasutajad vabaks, eemaldab t\u00f5kked.<\/p>\n\n<p>Ints Balodis selgitab: \u201e<em>\u0112riks on k\u00f5ige \u00f5elam, isegi paugutav, v\u00e4hem formaalne juturobot.\u00a0<strong>Temaga r\u00e4\u00e4kimine on nagu kirjutamine oma parimale semule.\u00a0<\/strong>Twitteris oli keegi avaldanud temaga vestluse osa, kus \u0112riks oli olnud v\u00e4ga k\u00f5nekas ja alustanud tulist arutelu: \u201eei, teises otsas peaks keegi olema. Juturobot ei saa niimoodi vastata.\u201d<\/em>\u201d<\/p>\n<p>\u00a0<\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>&#8220;<strong>Kui teistes asutustes, siis vastuseks k\u00fcsimusele: mis kell on?, on s\u00fcsteemid integreeritud, et saada \u00f5iget aega. Aga \u0112riks ei ole \u00fcldse selline. Ta \u00fctleb: \u201e<em>Sa vaatad ekraani. Vaata nurka ja vaata<\/em>. '\u0112riks on suur isiksus. Teda ei saa lihtsalt \u00fcmber l\u00fckata.<\/strong>&#8220;<\/p>\n<cite>Ints Balodis<br \/>latvija.lv<\/cite><\/blockquote>\n<blockquote class=\"wp-block-quote\"><img decoding=\"async\" width=\"1024\" height=\"478\" class=\"wp-image-9276\" src=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/chatting-with-eriks-1024x478.jpg\" alt=\"\" srcset=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/chatting-with-eriks-1024x478.jpg 1024w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/chatting-with-eriks-300x140.jpg 300w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/chatting-with-eriks-768x358.jpg 768w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/chatting-with-eriks-18x8.jpg 18w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/chatting-with-eriks.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/blockquote>\n\n<h4 class=\"wp-block-heading\">#3 kujutis ja individuaalsus<\/h4>\n\n<p>Juturoboteid saab luua sereeniga v\u00f5i \u00fcsna v\u00fcrtsikalt\u00a0<strong>isiksus, need tunnused on aga tavaliselt tihedalt seotud kehaga, mida chatbot esindab ja selle sihtr\u00fchmaga<\/strong>.<\/p>\n<p>\u00a0<\/p>\n\n<p>Sadales t\u012bkls virtuaalne abitreener Liena Stepanova selgitab: \u201e<em>Usun, et Valtsi iseloom on v\u00e4ga h\u00e4sti v\u00e4lja kukkunud, arvestades, et elektrisektor ja k\u00f5ik sellega seonduv on v\u00e4ga t\u00f5sine. Kuigi see on stereot\u00fc\u00fcp, usutakse ikka veel, et mehed teavad elektrist rohkem kui naised. P\u00f5hiteadmised elektri ja Valtsi kohta k\u00e4ivad h\u00e4sti koos. Chatbotist on saanud t\u00f5eline meeskonna liige: ta sobib ideaalselt.<\/em>\u201d<\/p>\n<p>\u00a0<\/p>\n\n<p>LVRTC Chatbot Signe koolitaja AIJA Jakovele v\u00e4idab, et ka tema iseloom funktsioneerib h\u00e4sti: \u201e<em>Signe on esitatud targana, abivalmina ja teadjana ning see toimib. Miks ma seda \u00fctlen? M\u00f5nikord ei saa me aru, miks klient esitab e-allkirja avalehel t\u00e4iesti ebaolulise k\u00fcsimuse. Aga see t\u00e4hendab ka seda, et klient arvab, et Signe teab k\u00f5ike. Kliendid hindavad Signe teadmisi ja usuvad, et ta aitab. N\u00e4iteks on Signe' ilt k\u00fcsitud: kes on minu perearst?, Kui kaua peaks riisi keetma?, v\u00f5i Kuidas kontrollida s\u00f5idutasakaalu minu piletil? Vahemik on lihtsalt uskumatu ja see t\u00e4hendab lihtsalt seda, et inimesed arvavad, et Signe teab vastust igale k\u00fcsimusele, mitte ainult k\u00fcsimustele e-allkirjade kohta.<\/em>\u201d<\/p>\n<p>\u00a0<\/p>\n\n<p>Gita lisab veel, et Zintise nime valik on olnud edukas: \u201e<em><strong>Zintist ei valitud lihtsalt sisemiselt, uudis sellest juturobotist avalikustati ja otsus tehti p\u00e4rast h\u00e4\u00e4letust. Inimesed valisid tema nime.<\/strong>\u00a0Tsintis oli k\u00f5ige populaarsem valik, sest ta teab k\u00f5ike. Ja kui ta seda ei tee, siis ta \u00f5pib<\/em>.\u201d<\/p>\n<p>\u00a0<\/p>\n\n<h4 class=\"wp-block-heading\">#4 puhkuste nautimine ja riietumine<\/h4>\n\n<p>Igal kehal on erilised traditsioonid ja juturobotid on nende osa. N\u00e4iteks Zintis on oma ulatuslike teadmiste t\u00f5ttu ainulaadne vestluskaaslane \u2013 teda koolitab 108 asutust ning kliendid saavad temaga konsulteerida 55 erineval veebilehel ja portaalis. Lisaks sellele\u00a0<strong>enne p\u00fchi \u00fcritab Zintise treenerite meeskond muuta oma avatari v\u00f5i pilti<\/strong>, n\u00e4iteks j\u00f5uludeks panna selga p\u00f5dradega pullover, L\u0101\u010dpl\u0113sis p\u00e4evaks - panna selga eriline isamaaline kost\u00fc\u00fcm ja jaanip\u00e4evaks - kasutada suvepilte. Kasutajad m\u00e4rkavad ja nii.<\/p>\n<p>\u00a0<\/p>\n\n<p><strong>LVRTC Chatbot Signe t\u00e4histab s\u00fcnnip\u00e4eva ja nimep\u00e4eva.<\/strong>\u00a0Chatboti treener AIJA selgitab: \u201eMe t\u00e4histame Signe erip\u00e4evi, luues erinevaid pidulikke postitusi. Samuti \u00fctleme, kui palju on Signe juba \u00f5ppinud. 27. aprillil avalikustasime ta esmakordselt. See traditsioon on \u00fcks aspekte, mis v\u00f5imaldab meil Signe'i oma meeskonnas inimesena \u00e4ra tunda.\u201d<\/p>\n<p>\u00a0<\/p>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"478\" class=\"wp-image-9277\" src=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/chatbots-celebrating-holidays-1024x478.jpg\" alt=\"\" srcset=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/chatbots-celebrating-holidays-1024x478.jpg 1024w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/chatbots-celebrating-holidays-300x140.jpg 300w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/chatbots-celebrating-holidays-768x358.jpg 768w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/chatbots-celebrating-holidays-18x8.jpg 18w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/chatbots-celebrating-holidays.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">\u00a0<\/h2>\n<h4 class=\"wp-block-heading\">#5 saada meeskonna osaks<\/h4>\n\n<p><em>Virtuaalne assistent<\/em>\u00a0ja\u00a0<em>juturobot<\/em>\u00a0on s\u00f5nad, mis on tarkvaramaailma osa, aga teised asutused, kes on juturoboteid tutvustanud ja arendanud\u00a0<strong>kohtle neid meeskonna osana ja t\u00f5eliste kolleegidena.\u00a0<\/strong>\u201c<em>Peame Valtsi t\u00f6\u00f6kaks kolleegiks, kes v\u00e4simatult t\u00f6\u00f6tab 24\/7 ja vastab klientide k\u00fcsimustele.\u00a0<strong>Me ei pea teda kunagi arvutiprogrammiks. Ta on meie s\u00f5ber, meie tiimikaaslane.<\/strong><\/em>,\u201d selgitab ASI Sadales t\u012bkls Chatbot treener Liena. Kontoris kutsutakse teda alati kahandaval kujul.<\/p>\n<p>\u00a0<\/p>\n\n<p>LMT virtuaalse assistendi koolitajad Inese ja Di\u0101na v\u00e4idavad naljaga pooleks, et nad on juturobotile nagu emmed ja kohtlevad seda nagu last: \u201e<em>Ta on t\u00f5eline t\u00f6\u00f6taja, lihtsalt automaatne. Aga ikkagi \u00fcks meist. \u201eKuigi juturobotil pole veel nime, kutsuvad treenerid teda m\u00f5nikord R\u016bdiseks ja nad m\u00f5tlevad v\u00e4lja ka pildi:\u201e Ta on v\u00e4ike ingverijuuste ja prillidega poiss, kes on v\u00e4ga uudishimulik ja kellele meeldib \u00f5petada teistele seda, mida ta teab. Me tunneme end nagu tema emad.\u201d<\/em><\/p>\n<p>\u00a0<\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>&#8220;<strong>Me k\u00f5ik armastame R\u016bdist. Me kohtleme teda nagu \u00fchte meist. Tal on ka ristivanemad: kolleegid, kes aitasid tema teadmistebaasi ette valmistada.<\/strong>&#8220;<\/p>\n<cite>Inese Opmane ja Di\u0101na \u0160ara\u0161idze<br \/>LMT<\/cite><\/blockquote>\n\n<h2 class=\"wp-block-heading\">\u00a0<\/h2>\n<h4 class=\"wp-block-heading\">#6 lobisemine ja nalja tegemine<\/h4>\n\n<p>Chatbot treenerid kinnitavad, et nagu inimesed,\u00a0<strong>virtuaalassistentidel on m\u00f5ned l\u00f5busad vestlused, millel pole t\u00f6\u00f6ga mingit pistmist<\/strong>.<\/p>\n<p>\u00a0<\/p>\n\n<p>LVRTC Chatboti treener AIJA \u00fctleb: \u201e<em>Signe'i on palutud kohtama alates esimesest p\u00e4evast. Nagu: mis \u00f5htul tegema hakkab v\u00f5i on sul poiss-s\u00f5ber? V\u00f5ib juba \u00f6elda, et see on nali, aga m\u00f5nikord, kui Signe vestlus nii sujuvalt kulgeb ja mitte midagi kuhugi ei l\u00e4he, tekib tunne, et teisel pool on elav inimene \u2013 aga see on robot<\/em>.&#8221;<\/p>\n<p>\u00a0<\/p>\n\n<p>Inese n\u00f5ustub, et neil on olnud vestlusanal\u00fc\u00fcside ja LMT Chatboti andmebaasi uuendamise ajal palju nalja: \u201e<em>Alguses, kui juturobot polnud nii palju \u00f5ppinud, k\u00fcsis \u00fcks klient verer\u00f5hum\u00f5\u00f5tja kohta, kuid juturobot pakkus vastust seeniorite m\u00e4\u00e4ra kohta.<\/em>\u201eVirtuaalassistendi erip\u00e4ra on selgelt n\u00e4ha ka siis, kui nad ebatavalistele k\u00fcsimustele vastavad.\u201d<em>Teadmusbaasi uuendasime lauluga. Kui keegi k\u00fcsib lemmiklaulu kohta, siis chatbot m\u00e4ngib LMT hymni. See meeldib k\u00f5igile.<\/em>\u201d<\/p>\n<p>\u00a0<\/p>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"478\" class=\"wp-image-9278\" src=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/talking-with-chatbot-1024x478.jpg\" alt=\"\" srcset=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/talking-with-chatbot-1024x478.jpg 1024w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/talking-with-chatbot-300x140.jpg 300w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/talking-with-chatbot-768x358.jpg 768w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/talking-with-chatbot-18x8.jpg 18w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/talking-with-chatbot.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h4 class=\"wp-block-heading\">\u00a0<\/h4>\n<h4 class=\"wp-block-heading\">#7 kasvatamine ja arendamine<\/h4>\n\n<p>Nagu elusolenditel, on ka virtuaalsetel assistentidel v\u00f5ime muutuda ning seda v\u00f5imet kujundavad interaktsioonid kasutajate ja juturobotitreeneritega.\u00a0<strong>\u00dcsna tihti r\u00e4\u00e4givad kasutajad juturobotitega, samas kui nende koolitajad vaatavad need vestlused \u00fcle ja lisavad puuduva info vastuste t\u00e4psemaks ja kasulikumaks saamiseks.<\/strong><\/p>\n<p>\u00a0<\/p>\n\n<p>AIJA LVRTC-st on \u00fcsna uhke, sest Signe teab juba vastuseid 9350 k\u00fcsimusele ja 10000-ni j\u00f5udmiseks on v\u00e4ga v\u00e4he minna: \u201e<em>Tavaliselt, kui k\u00fcsitakse 2-3 korda, siis Murphy seaduse j\u00e4rgi k\u00fcsitakse seda uuesti. Isegi kui k\u00fcsimus ei ole meie jaoks tegelikult asjakohane, olen inimene ja \u00f5petan Signele, kuidas vastata. Esialgu oli m\u00f5te s\u00e4ilitada teemale keskendumine. Klientide eest hoolitsemiseks uurime aga, mida suudame ja uuendame teadmistebaasi, nt vastustega korduma kippuvatele k\u00fcsimustele h\u00fcvitiste ja t\u00f6\u00f6v\u00f5imetusavalduste kohta. Me p\u00fc\u00fcame aidata.<\/em>\u201eSigne treener selgitab, et\u00a0<strong>samuti aitab ta kolleegidel vajalikku teavet kiiremini leida.<\/strong>\u00a0Kolleegid kasutavad klientide n\u00f5ustamiseks Signet, juhendades, milliseid m\u00e4rks\u00f5nu jutukotti sisestada. T\u00f6\u00f6 lobisemise parandamiseks ei l\u00f5pe kunagi.<\/p>\n<p>\u00a0<\/p>\n\n<p>Ka LMT Chatboti treenerid tunnistavad\u00a0<strong>et juturobot aitab kolleege, kuna v\u00f5imaldab kiirelt ja lihtsalt leida uusimat infot<\/strong>. \u201e<em>Kui kodulehelt on liiga viitsimist midagi otsida, v\u00f5ib chatbot aidata. Me j\u00e4tkame selle uuendamist. See on v\u00e4ga lihtne, kuna infot saab \u00fcles laadida v\u00e4ga kiiresti. Me n\u00e4eme esimesi k\u00fcsimusi, nagu kaks v\u00f5i kolm, ja lisame need kohe andmebaasi, nagu inimesed uuesti k\u00fcsivad.\u00a0<strong>Chatbotiga t\u00f6\u00f6tamine on alati l\u00f5bus, igav pole kunagi<\/strong><\/em>,\u201d m\u00e4rgivad Inese ja Di\u0101na.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6562b7b e-flex e-con-boxed e-con e-parent\" data-id=\"6562b7b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d5dc51d elementor-widget elementor-widget-shortcode\" data-id=\"d5dc51d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"section\" data-elementor-id=\"20957\" class=\"elementor elementor-20957\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div class=\"elementor-element elementor-element-acd72f3 e-flex e-con-boxed e-con e-parent\" data-id=\"acd72f3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a7fada elementor-widget elementor-widget-heading\" data-id=\"2a7fada\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Mis on Tildes uut?\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cafb956 e-flex e-con-boxed e-con e-parent\" data-id=\"cafb956\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-84bcf49 elementor-grid-4 elementor-posts--align-left e-transform elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-posts--thumbnail-top 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data-settings=\"{&quot;classic_columns&quot;:&quot;4&quot;,&quot;classic_row_gap&quot;:{&quot;unit&quot;:&quot;em&quot;,&quot;size&quot;:1.5,&quot;sizes&quot;:[]},&quot;classic_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;em&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;em&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_columns_tablet&quot;:&quot;2&quot;,&quot;classic_columns_mobile&quot;:&quot;1&quot;,&quot;_transform_translateX_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.classic\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-classic elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-22725 post type-post status-publish format-standard has-post-thumbnail hentry category-news\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/test.tilde.ai\/et\/news\/tilde-and-unesco-partner-to-break-language-barriers-in-small-island-developing-states\/\" tabindex=\"-1\">\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/12\/UNESCO_baneris_1024x683_2-1-1.png\" class=\"attachment-full size-full wp-image-22726\" alt=\"\" srcset=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/12\/UNESCO_baneris_1024x683_2-1-1.png 1024w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/12\/UNESCO_baneris_1024x683_2-1-1-300x200.png 300w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/12\/UNESCO_baneris_1024x683_2-1-1-768x512.png 768w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/12\/UNESCO_baneris_1024x683_2-1-1-18x12.png 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/test.tilde.ai\/et\/news\/tilde-and-unesco-partner-to-break-language-barriers-in-small-island-developing-states\/\">\n\t\t\t\tTilde ja UNESCO partner murravad v\u00e4ikesaarte arenguriikides keelebarj\u00e4\u00e4re\u00a0\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-20624 post type-post status-publish format-standard has-post-thumbnail hentry category-news\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/test.tilde.ai\/et\/news\/ai-translation-for-ukraine\/\" tabindex=\"-1\">\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1703\" src=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/10\/GG05588-min-scaled.jpg\" class=\"attachment-full size-full wp-image-20625\" alt=\"Art\u016brs Vasi\u013cevskis andis s\u00fcmboolselt Ukraina saatkonnale L\u00e4tis \u00fcle AI-powered t\u00f5lkeplatvormi\" srcset=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/10\/GG05588-min-scaled.jpg 2560w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/10\/GG05588-min-300x200.jpg 300w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/10\/GG05588-min-1024x681.jpg 1024w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/10\/GG05588-min-768x511.jpg 768w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/10\/GG05588-min-1536x1022.jpg 1536w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/10\/GG05588-min-2048x1363.jpg 2048w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/10\/GG05588-min-18x12.jpg 18w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/test.tilde.ai\/et\/news\/ai-translation-for-ukraine\/\">\n\t\t\t\tL\u00e4ti v\u00e4ljat\u00f6\u00f6tatud tehisintellekti t\u00f5lkevahend, et aidata Ukrainal ELiga \u00fchinemise teel\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-20213 post type-post status-publish format-standard has-post-thumbnail hentry category-news\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/test.tilde.ai\/et\/news\/tilde-releases-tildeopen-llm\/\" tabindex=\"-1\">\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1707\" src=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/09\/Monitor_Hugging_Face_1-scaled.jpg\" class=\"attachment-full size-full wp-image-20214\" alt=\"Tiitlipilt kallistava n\u00e4oplatvormiga ekraanil\" srcset=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/09\/Monitor_Hugging_Face_1-scaled.jpg 2560w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/09\/Monitor_Hugging_Face_1-300x200.jpg 300w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/09\/Monitor_Hugging_Face_1-1024x683.jpg 1024w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/09\/Monitor_Hugging_Face_1-768x512.jpg 768w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/09\/Monitor_Hugging_Face_1-1536x1024.jpg 1536w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/09\/Monitor_Hugging_Face_1-2048x1365.jpg 2048w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/09\/Monitor_Hugging_Face_1-18x12.jpg 18w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/test.tilde.ai\/et\/news\/tilde-releases-tildeopen-llm\/\">\n\t\t\t\tTilde avaldas Euroopa keelte tehisarumudeli TildeOpen LLM\u00a0\u00a0\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-19394 post type-post status-publish format-standard has-post-thumbnail hentry category-blog category-llm\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/test.tilde.ai\/et\/blog\/human-level-ai-scientific-breakthroughs\/\" tabindex=\"-1\">\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"476\" src=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/06\/Jurgita_blogam.jpg\" class=\"attachment-full size-full wp-image-19397\" alt=\"Jurgita Kapo\u010di\u016bte-Dzikiene\" srcset=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/06\/Jurgita_blogam.jpg 800w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/06\/Jurgita_blogam-300x179.jpg 300w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/06\/Jurgita_blogam-768x457.jpg 768w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/06\/Jurgita_blogam-18x12.jpg 18w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/test.tilde.ai\/et\/blog\/human-level-ai-scientific-breakthroughs\/\">\n\t\t\t\tInimtasemel tehisaru: millised teaduslikud l\u00e4bimurded toimuvad?\u00a0\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u00dcsna pikka aega oleme virtuaalsete assistentide v\u00f5i juturobotitega igap\u00e4evaselt vabalt vestelnud ja kohtunud: nad tervitavad meie kliente internetisaitidel v\u00f5i<\/p>","protected":false},"author":2,"featured_media":9274,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[129,102],"tags":[103],"class_list":["post-9268","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-chatbots","category-case-study","tag-ai-chatbots"],"_links":{"self":[{"href":"https:\/\/test.tilde.ai\/et\/wp-json\/wp\/v2\/posts\/9268","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test.tilde.ai\/et\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test.tilde.ai\/et\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test.tilde.ai\/et\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/test.tilde.ai\/et\/wp-json\/wp\/v2\/comments?post=9268"}],"version-history":[{"count":0,"href":"https:\/\/test.tilde.ai\/et\/wp-json\/wp\/v2\/posts\/9268\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test.tilde.ai\/et\/wp-json\/wp\/v2\/media\/9274"}],"wp:attachment":[{"href":"https:\/\/test.tilde.ai\/et\/wp-json\/wp\/v2\/media?parent=9268"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test.tilde.ai\/et\/wp-json\/wp\/v2\/categories?post=9268"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test.tilde.ai\/et\/wp-json\/wp\/v2\/tags?post=9268"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}