{"id":9078,"date":"2021-06-10T12:28:28","date_gmt":"2021-06-10T12:28:28","guid":{"rendered":"https:\/\/test.tilde.ai\/?p=9078"},"modified":"2025-11-30T18:04:57","modified_gmt":"2025-11-30T16:04:57","slug":"the-first-ai-chatbot-of-public-administration-in-latvia","status":"publish","type":"post","link":"https:\/\/test.tilde.ai\/et\/case-study\/the-first-ai-chatbot-of-public-administration-in-latvia\/","title":{"rendered":"Esimene riigihalduse AI-chatbot L\u00e4tis"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"9078\" class=\"elementor elementor-9078\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-365fe1c e-flex e-con-boxed e-con e-parent\" data-id=\"365fe1c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b1ba94 elementor-widget elementor-widget-shortcode\" data-id=\"5b1ba94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"page\" data-elementor-id=\"21097\" class=\"elementor elementor-21097\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58a3430b e-flex e-con-boxed e-con e-parent\" data-id=\"58a3430b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d2f31d9 elementor-widget elementor-widget-shortcode\" data-id=\"6d2f31d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><nav aria-label=\"riivsai\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Avaleht<\/span><\/p><\/nav><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3856ae94 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"3856ae94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Esimene riigihalduse AI-chatbot L\u00e4tis<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23eb1b5c elementor-align-center elementor-mobile-align-left elementor-widget elementor-widget-post-info\" data-id=\"23eb1b5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-1935125 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/test.tilde.ai\/et\/2021\/06\/10\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>10. juuni 2021<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-343074d3 e-flex e-con-boxed e-con e-parent\" data-id=\"343074d3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1aede4a9 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"1aede4a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:2,&quot;sizes&quot;:[]},&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:80}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1920\" height=\"650\" src=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/UNA-HERO.jpg\" class=\"attachment-full size-full wp-image-9085\" alt=\"\" srcset=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/UNA-HERO.jpg 1920w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/UNA-HERO-300x102.jpg 300w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/UNA-HERO-1024x347.jpg 1024w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/UNA-HERO-768x260.jpg 768w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/UNA-HERO-1536x520.jpg 1536w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/UNA-HERO-18x6.jpg 18w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3ef914b4 e-flex e-con-boxed e-con e-parent\" data-id=\"3ef914b4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a457973 elementor-widget elementor-widget-text-editor\" data-id=\"5a457973\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<h4 class=\"wp-block-heading\">Kokkuv\u00f5tlikult edulugu<\/h4>\n\n<p>2018. aasta juunis k\u00e4ivitus ettev\u00f5tete registris riigihalduse esimene virtuaalne assistent UNA. Seni on ta agentuuri kodulehel v\u00f5i Facebook Messengeri platvormil andnud infot ettev\u00f5tete registri erinevate teenuste kohta enam kui 25 000 kliendile.<\/p>\n<p>\u00a0<\/p>\n\n<p>UNA kogemus n\u00e4itab, et AI ei v\u00f5ta \u00fcle t\u00f6\u00f6kohti, vaid pakub tuge neile, kes on \u00fclekoormatud, pakub karj\u00e4\u00e4riarengu v\u00f5imalusi neile, kes soovivad \u00fcmber treenida, ning inspireerib neid, kes j\u00e4lgivad digiajastul klienditeenindaja ameti arengut.<\/p>\n<p>\u00a0<\/p>\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-large-font-size\">234,483<\/h3>\n\n<p>vastatud s\u00f5numid<\/p>\n<\/div>\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-large-font-size\">13%<\/h3>\n\n<p>klientidest valib UNA<\/p>\n<\/div>\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-large-font-size\">2<\/h3>\n\n<p>keeled<\/p>\n<\/div>\n<\/div>\n\n<h2 class=\"wp-block-heading\">\u00a0<\/h2>\n<h4 class=\"wp-block-heading\">Strateegilistes eesm\u00e4rkides oli vaja ja ette n\u00e4htud \u00fcleminek kaugregistreerimisele<\/h4>\n\n<p>2018. aasta statistika kohaselt vastasid ettev\u00f5tete registri t\u00f6\u00f6tajad 2017. aastal enam kui 67 000 kliendik\u00f5nele ja 10 000 e-kirjale, samas kui tema kodulehe igakuine kasutajate arv oli \u00fcle 10 000. Enamik k\u00fcsimusi esitati ikka ja j\u00e4lle, n\u00e4iteks dokumentide t\u00e4itmise, esitamise ja edasimineku kohta.<\/p>\n\n<p>\u00a0<\/p>\n<p>Register oli juba e-arengust ajendatud arenenud asutus; nii alustati j\u00e4rk-j\u00e4rgulist \u00fcleminekut kaugklienditeenindusele juba 2017. aastal digiajastu n\u00f5uete t\u00e4itmiseks. Virtuaalse assistendi kasutuselev\u00f5tt oli loogiline samm strateegilise eesm\u00e4rgi suunas: 100% kaugregistreerimist.<\/p>\n<p>\u00a0<\/p>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"709\" height=\"300\" class=\"wp-image-9079\" src=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/unaa2.png\" alt=\"\" srcset=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/unaa2.png 709w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/unaa2-300x127.png 300w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/unaa2-18x8.png 18w\" sizes=\"(max-width: 709px) 100vw, 709px\" \/><\/figure>\n<p>\u00a0<\/p>\n\n<h4 class=\"wp-block-heading\">Virtuaalse assistendi UNA v\u00f5i ettev\u00f5tte toetuse tulevik<\/h4>\n\n<p>Arvestades inimeste harjumusi ja soovi toetuda suhtlusv\u00f5rgustikele, \u201epalkas\u201d ettev\u00f5tete register 2018. aasta juunis riigihalduse esimese virtuaalse assistendi UNA.<\/p>\n<p>\u00a0<\/p>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"709\" height=\"300\" class=\"wp-image-9080\" src=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/unaa3.png\" alt=\"\" srcset=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/unaa3.png 709w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/unaa3-300x127.png 300w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/unaa3-18x8.png 18w\" sizes=\"(max-width: 709px) 100vw, 709px\" \/><\/figure>\n<p>\u00a0<\/p>\n\n<p>Kodulehel ja Facebook Messengeris n\u00f5ustas ta kliente ettev\u00f5tete asutamisest ja likvideerimisest, samuti konkreetsete dokumentide edenemisest. UNA arenedes kasvas teemade arv 3-lt 60-le. Alates esimesest t\u00f6\u00f6p\u00e4evast on UNA saatnud enam kui 234 483 kasulikku s\u00f5numit kahes keeles. Inimesed usaldavad UNA-d: kui v\u00f5rrelda k\u00f5iki klienditoe kanaleid, siis oma infoallikaks valis virtuaalse assistendi kuni 13% klienti.<\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u00a0<\/p>\n<cite>\u201eUNA on t\u00f5hus kommunikatsioonivahend ja innovaatiline riigihalduse teenus L\u00e4tis, mis teenindab kliente ja \u00f5pib pidevalt klientidele huvipakkuvatel teemadel,\u201d<br \/>Guna Paidere,<br \/><br \/>ettev\u00f5tteregistri riigi peanotar<\/cite><\/blockquote>\n\n<h4 class=\"wp-block-heading\">T\u00e4iustatud tehnoloogia tulevikule orienteeritud asutustele<\/h4>\n\n<p>UNA v\u00e4ljat\u00f6\u00f6tamisel m\u00e4ngisid n\u00e4rviv\u00f5rgu tehnoloogiad olulist rolli, et see suudaks igap\u00e4evaselt anal\u00fc\u00fcsida inimeste poolt kasutatavat loomulikku keelt. UNA saab aru, mida kasutaja kirjutab, ka juhtudel, kui tekst on ebat\u00e4pne v\u00f5i vigane. Lisaks \u00f5pib robot klientidega suhtlemisest. Platvorm v\u00f5imaldab ettev\u00f5tteregistri t\u00f6\u00f6tajatel vestlusi j\u00e4lgida ja vajadusel \u00fcle v\u00f5tta.<\/p>\n\n<h4 class=\"wp-block-heading\">UNA pakkus hindamatut tuge klientide teavitamisel COVID-19 kriisi alguses<\/h4>\n\n<p>UNA avaavaldust uuendati infoga kohapealse klienditeeninduse k\u00e4ttesaamatuse kohta. Sellele j\u00e4rgnes info kaugteenuste kohta: see info oli klientidele v\u00e4ga kasulik. Alates eriolukorra otsusest on UNA j\u00e4tkanud oma klienditeeninduse kohustuste t\u00e4itmist ning klientidele ei ole kohapeal teenuseid osutatud.<\/p>\n<p>\u00a0<\/p>\n\n<h4 class=\"wp-block-heading\">Virtuaalsest kolleegist on saanud meeskonna oluline liige<\/h4>\n\n<p>Alguses suhtuti uude virtuaalsesse kolleegi ettevaatlikult. Meeskonna inimliikmed m\u00f5tisklesid, kas AI v\u00f5tab nende t\u00f6\u00f6kohad \u00e4ra. Peagi selgus aga, et klienditeeninduse esindajaid on ka tulevikus vaja ning s\u00f5ltuvalt \u00fchiskondlikest protsessidest muutub vaid nende t\u00f6\u00f6 sisu. \u00dcRO on 3 aastat olnud n\u00e4ide sellest, kuidas virtuaalsed assistendid saavad inimeste t\u00f6\u00f6kohtade ohtu seadmise asemel tootlikkust parandada.<\/p>\n<p>\u00a0<\/p>\n\n<p>UNA on saanud meeskonna t\u00f5eliseks liikmeks \u2013 ta toetab k\u00f5nekeskust, mis saab vestlusrobotit kasutada telefoni teel n\u00f5u andmiseks, ning pakub arendusv\u00f5imalusi neile kolleegidele, kes on uuesti treeninud robotitreeneriteks. Ja teised kolleegid n\u00e4evad, kuidas klienditeenindajate amet digiajastul areneb.<\/p>\n<p>\u00a0<\/p>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"709\" height=\"300\" class=\"wp-image-9081\" src=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/unaa4.png\" alt=\"\" srcset=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/unaa4.png 709w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/unaa4-300x127.png 300w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/unaa4-18x8.png 18w\" sizes=\"(max-width: 709px) 100vw, 709px\" \/><\/figure>\n<p>\u00a0<\/p>\n\n<p>Kodulehel ja Facebook Messengeris n\u00f5ustas ta kliente ettev\u00f5tete asutamisest ja likvideerimisest, samuti konkreetsete dokumentide edenemisest. UNA arenedes kasvas teemade arv 3-lt 60-le. Alates esimesest t\u00f6\u00f6p\u00e4evast on UNA saatnud enam kui 234 483 kasulikku s\u00f5numit kahes keeles. Inimesed usaldavad UNA-d: kui v\u00f5rrelda k\u00f5iki klienditoe kanaleid, siis oma infoallikaks valis virtuaalse assistendi kuni 13% klienti.<\/p>\n<p>\u00a0<\/p>\n\n<h4 class=\"wp-block-heading\">Tulemused r\u00e4\u00e4givad enda eest<\/h4>\n\n<ul class=\"wp-block-list\">\n<li>Kliendituge pakutakse 24\/7 ning kliendid saavad kiirvastuseid ilma vajaduseta kirjutada e-kirju ja oodata vastust v\u00f5i kulutada aega abitelefonile helistamiseks ja operaatoriga \u00fchenduse ootamiseks<\/li>\n\n<li>UNA panustab ettev\u00f5tete registri kuvandile kui arenenud ja avatud e-arengule keskendunud organile<\/li>\n\n<li>UNA ja tema teadmiste andmebaas, mis sisaldab juriidiliselt t\u00e4pset infot, aitavad ka uusi kolleege, sest alati saab UNA-lt vastuseid k\u00fcsida<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n\n<h4 class=\"wp-block-heading\">Tulevikuplaanid<\/h4>\n<p>\u00a0<\/p>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"709\" height=\"300\" class=\"wp-image-9082\" src=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/una5.png\" alt=\"\" srcset=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/una5.png 709w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/una5-300x127.png 300w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/una5-18x8.png 18w\" sizes=\"(max-width: 709px) 100vw, 709px\" \/><\/figure>\n\n<p>\u00a0<\/p>\n<p>Kolm aastat p\u00e4rast turuletoomist on nii register kui ka selle kliendid rahul ning esialgsed eesm\u00e4rgid on t\u00e4idetud. UNA on pidevalt koolitatud ning tema teadmistebaasi t\u00e4iustatakse uute teadmistega, mis v\u00f5imaldavad tal pakkuda t\u00e4ielikumaid ja paremaid vastuseid, mis aitab kaasa ettev\u00f5tluskeskkonna arendamisele. Praegu kirjutab virtuaalassistent inglise ja L\u00e4ti keeles. E-teenuste ajakohastamisel kaalutakse v\u00f5imalust integreerida UNA nendesse, et v\u00f5imaldada esmatasandi tuge.<\/p>\n<p>\u00a0<\/p>\n\n<p>Ettev\u00f5tete register sooviks tutvustada k\u00f5netehnoloogiaid. Eriti kasulik oleks see n\u00e4gemis - v\u00f5i kuulmispuudega inimestele, sest \u00dcRO-l oleks v\u00f5imalik muuta tekstid k\u00f5neks ja vastupidi, et see r\u00fchm saaks teenuseid iseseisvalt ilma kolmanda osapoole abita.<\/p>\n<p>\u00a0<\/p>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"709\" height=\"300\" class=\"wp-image-9083\" src=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/una6.png\" alt=\"\" srcset=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/una6.png 709w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/una6-300x127.png 300w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2024\/03\/una6-18x8.png 18w\" sizes=\"(max-width: 709px) 100vw, 709px\" \/><\/figure>\n<p>\u00a0<\/p>\n\n<p>Koostatud statistilised andmed n\u00e4itavad, et virtuaalseid assistente kasutavate isikute arv on viimase aasta jooksul kiiresti kasvanud t\u00e4nu assistentide kvaliteedi paranemisele, samuti pandeemiatele. K\u00f5ige populaarsemateks teemadeks, mida virtuaalassistentidega arutatakse, on erinevad selgitused, ettev\u00f5tte registreerimine, likvideerimine, dokumentide esitamine ja erinevate avalduste saamine. Erinevad selgitused ja definitsioonid olid aga selle nimekirja k\u00f5ige tipus. See tulemus on \u00fcsna huvitav, kuna selliseid k\u00fcsimusi k\u00fcsitakse k\u00f5nekeskuse operaatoritelt harva. Huvitav on ka m\u00e4rkida, et \u00f5pilased ja \u00f5pilased kasutavad kodut\u00f6\u00f6dele ja testidele vastuste otsimiseks ka ettev\u00f5tete registri virtuaalset assistenti.<\/p>\n<p>\u00a0<\/p>\n\n<p>Hetkel rakendab ettev\u00f5tete register kutsete hindamise funktsiooni: see on v\u00e4ga oluline, kuna v\u00f5imaldab v\u00e4lja selgitada teemad ja vastused, mis vajavad t\u00e4iustamist, et UNA saaks ettev\u00f5tete registri klientidele \u00fcha rohkem abiks olla.<\/p>\n<p>\u00a0<\/p>\n\n<p><em>Virtuaalassistent t\u00f6\u00f6tati v\u00e4lja L\u00e4ti riigihalduse keeletehnoloogia platvormil Hugo.lv koost\u00f6\u00f6s Kultuuri Infos\u00fcsteemide Keskusega.<\/em><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5dbb615 e-flex e-con-boxed e-con e-parent\" data-id=\"5dbb615\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-fd30284 e-con-full e-flex e-con e-child\" data-id=\"fd30284\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d0ce1ee elementor-widget elementor-widget-heading\" data-id=\"d0ce1ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Kas olete huvitatud AI rakendamisest oma organisatsioonis?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a5a2831 elementor-widget elementor-widget-text-editor\" data-id=\"a5a2831\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"qodef-m-content\">\n<div class=\"qodef-m-text\">V\u00f5tke meiega \u00fchendust juba t\u00e4na ja vaadake, kuidas meie lahendused saavad teie t\u00f6\u00f6voogu parandada.<\/div>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-69d3083 e-con-full e-flex e-con e-child\" data-id=\"69d3083\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b6b0c2f elementor-widget elementor-widget-button\" data-id=\"b6b0c2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/test.tilde.ai\/et\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Broneeri demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a1ebc4c e-flex e-con-boxed e-con e-parent\" data-id=\"a1ebc4c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f355077 elementor-widget elementor-widget-shortcode\" data-id=\"f355077\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"section\" data-elementor-id=\"20957\" class=\"elementor elementor-20957\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div class=\"elementor-element elementor-element-acd72f3 e-flex e-con-boxed e-con e-parent\" data-id=\"acd72f3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a7fada elementor-widget elementor-widget-heading\" data-id=\"2a7fada\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Mis on Tildes uut?\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cafb956 e-flex e-con-boxed e-con e-parent\" data-id=\"cafb956\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-84bcf49 elementor-grid-4 elementor-posts--align-left e-transform elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-widget elementor-widget-posts\" data-id=\"84bcf49\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;classic_columns&quot;:&quot;4&quot;,&quot;classic_row_gap&quot;:{&quot;unit&quot;:&quot;em&quot;,&quot;size&quot;:1.5,&quot;sizes&quot;:[]},&quot;classic_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;em&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;em&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_columns_tablet&quot;:&quot;2&quot;,&quot;classic_columns_mobile&quot;:&quot;1&quot;,&quot;_transform_translateX_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.classic\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-classic elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-22725 post type-post status-publish format-standard has-post-thumbnail hentry category-news\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/test.tilde.ai\/et\/news\/tilde-and-unesco-partner-to-break-language-barriers-in-small-island-developing-states\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/12\/UNESCO_baneris_1024x683_2-1-1.png\" class=\"attachment-full size-full wp-image-22726\" alt=\"\" srcset=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/12\/UNESCO_baneris_1024x683_2-1-1.png 1024w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/12\/UNESCO_baneris_1024x683_2-1-1-300x200.png 300w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/12\/UNESCO_baneris_1024x683_2-1-1-768x512.png 768w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/12\/UNESCO_baneris_1024x683_2-1-1-18x12.png 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/test.tilde.ai\/et\/news\/tilde-and-unesco-partner-to-break-language-barriers-in-small-island-developing-states\/\" >\n\t\t\t\tTilde ja UNESCO partner murravad v\u00e4ikesaarte arenguriikides keelebarj\u00e4\u00e4re\u00a0\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-20624 post type-post status-publish format-standard has-post-thumbnail hentry category-news\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/test.tilde.ai\/et\/news\/ai-translation-for-ukraine\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1703\" src=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/10\/GG05588-min-scaled.jpg\" class=\"attachment-full size-full wp-image-20625\" alt=\"Art\u016brs Vasi\u013cevskis andis s\u00fcmboolselt Ukraina saatkonnale L\u00e4tis \u00fcle AI-powered t\u00f5lkeplatvormi\" srcset=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/10\/GG05588-min-scaled.jpg 2560w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/10\/GG05588-min-300x200.jpg 300w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/10\/GG05588-min-1024x681.jpg 1024w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/10\/GG05588-min-768x511.jpg 768w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/10\/GG05588-min-1536x1022.jpg 1536w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/10\/GG05588-min-2048x1363.jpg 2048w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/10\/GG05588-min-18x12.jpg 18w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/test.tilde.ai\/et\/news\/ai-translation-for-ukraine\/\" >\n\t\t\t\tL\u00e4ti v\u00e4ljat\u00f6\u00f6tatud tehisintellekti t\u00f5lkevahend, et aidata Ukrainal ELiga \u00fchinemise teel\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-20213 post type-post status-publish format-standard has-post-thumbnail hentry category-news\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/test.tilde.ai\/et\/news\/tilde-releases-tildeopen-llm\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1707\" src=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/09\/Monitor_Hugging_Face_1-scaled.jpg\" class=\"attachment-full size-full wp-image-20214\" alt=\"Tiitlipilt kallistava n\u00e4oplatvormiga ekraanil\" srcset=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/09\/Monitor_Hugging_Face_1-scaled.jpg 2560w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/09\/Monitor_Hugging_Face_1-300x200.jpg 300w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/09\/Monitor_Hugging_Face_1-1024x683.jpg 1024w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/09\/Monitor_Hugging_Face_1-768x512.jpg 768w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/09\/Monitor_Hugging_Face_1-1536x1024.jpg 1536w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/09\/Monitor_Hugging_Face_1-2048x1365.jpg 2048w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/09\/Monitor_Hugging_Face_1-18x12.jpg 18w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/test.tilde.ai\/et\/news\/tilde-releases-tildeopen-llm\/\" >\n\t\t\t\tTilde avaldas Euroopa keelte tehisarumudeli TildeOpen LLM\u00a0\u00a0\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-19394 post type-post status-publish format-standard has-post-thumbnail hentry category-blog category-llm\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/test.tilde.ai\/et\/blog\/human-level-ai-scientific-breakthroughs\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"476\" src=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/06\/Jurgita_blogam.jpg\" class=\"attachment-full size-full wp-image-19397\" alt=\"Jurgita Kapo\u010di\u016bte-Dzikiene\" srcset=\"https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/06\/Jurgita_blogam.jpg 800w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/06\/Jurgita_blogam-300x179.jpg 300w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/06\/Jurgita_blogam-768x457.jpg 768w, https:\/\/test.tilde.ai\/wp-content\/uploads\/2025\/06\/Jurgita_blogam-18x12.jpg 18w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h4 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/test.tilde.ai\/et\/blog\/human-level-ai-scientific-breakthroughs\/\" >\n\t\t\t\tInimtasemel tehisaru: millised teaduslikud l\u00e4bimurded toimuvad?\u00a0\t\t\t<\/a>\n\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Edulugu kokkuv\u00f5tlikult 2018. aasta juunis k\u00e4ivitus ettev\u00f5tete registris riigihalduse esimene virtuaalne assistent UNA.<\/p>","protected":false},"author":2,"featured_media":9085,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[129,102],"tags":[103],"class_list":["post-9078","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-chatbots","category-case-study","tag-ai-chatbots"],"_links":{"self":[{"href":"https:\/\/test.tilde.ai\/et\/wp-json\/wp\/v2\/posts\/9078","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test.tilde.ai\/et\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test.tilde.ai\/et\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test.tilde.ai\/et\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/test.tilde.ai\/et\/wp-json\/wp\/v2\/comments?post=9078"}],"version-history":[{"count":0,"href":"https:\/\/test.tilde.ai\/et\/wp-json\/wp\/v2\/posts\/9078\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test.tilde.ai\/et\/wp-json\/wp\/v2\/media\/9085"}],"wp:attachment":[{"href":"https:\/\/test.tilde.ai\/et\/wp-json\/wp\/v2\/media?parent=9078"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test.tilde.ai\/et\/wp-json\/wp\/v2\/categories?post=9078"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test.tilde.ai\/et\/wp-json\/wp\/v2\/tags?post=9078"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}